Toronto-Based Senior Banking Operations Specialist

TD; Toronto; On-site; CAD 47,000 - 67,000; Full time

Job summary

TD in Toronto, Ontario, Canada is seeking team members for personal and commercial banking operations. The role focuses on executing complex transactions, escalating issues, and delivering accurate service within established SLAs.

You will support cross-channel requests, help identify process improvements, and uphold regulatory standards. This position emphasizes teamwork, accountability, and client-focused service.

Qualifications

• Execute more complex transactions and overrides accurately within guidelines.
• Refer or escalate processing issues when needed to ensure quality service.
• Identify opportunities to improve service delivery and support across channels.

Responsibilities

• Support inbound and outbound requests from various channels and perform adjustments within authority levels.
• Prioritize and complete workload to meet SLAs and assist team in workload management.
• Maintain knowledge of regulatory trends and apply them to operating policies and procedures.
• Contribute to risk mitigation and ensure confidentiality of information.

Education

Undergraduate degree/ college diploma preferred

Job description

TD in Toronto, Ontario, Canada is seeking team members for personal and commercial banking operations. The role focuses on executing complex transactions, escalating issues, and delivering accurate service within established SLAs.

You will support cross-channel requests, help identify process improvements, and uphold regulatory standards. This position emphasizes teamwork, accountability, and client-focused service.