Tim Horton's Assistant Manager

Eurest; Hamilton; On-site; CAD 42,000 - 66,000; Full time

Job summary

Eurest is seeking a capable supervisor to lead a branded retail foodservice team on-site. You will manage daily production, staffing, and logs while driving exceptional customer service in a fast-paced environment such as Tim Hortons or similar brands.

The role requires proven supervisory experience, strong leadership, and a focus on upselling and efficiency. Flexibility for evenings, weekends, and holidays is expected; basic MS Office and POS familiarity are preferred.

Qualifications

• Proven supervisory or management experience in a branded retail foodservice setting.
• Demonstrated ability to grow top line sales, monitor & minimize cost, reduce waste and manage efficient workflow.
• Proactively demonstrate the ability to recognize customer needs and market trends.
• Experience with branded concepts will be an added advantage
• Have strong management and leadership skills. Demonstrated ability to motivate and develop staff.
• Superior customer service skills and ability to train others
• Excellent written & verbal communication skills and focus on upselling products.
• Solid basic knowledge of computers - MS Office, POS Systems etc.
• Able to accommodate a flexible work schedule(Including Evenings, Weekends and Stat Holidays).

Responsibilities

• Lead the shift team with hands-on management.
• Hire, train, develop, and lead associates capable of delivering great customer service.
• Staffing, scheduling, weekly inventory, daily production logs.
• Coordinate weekly calibration of beverage equipment with Supervisors.
• Ensure compliance with Compass Quality Assurance and Health and Safety Programs.

Skills

Supervisory experience

Leadership

Customer service

Upselling

POS systems

Staff development

Scheduling

Inventory management

Tools

MS Office

Job description

Description

Duties:

• Involved in all phases of operational planning including daily production .Will be responsible to lead the team in the shift by being inculcating a hands on approach
• Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service. Must be open to learning and adopting the Tim's way of customer experience.
• You are accountable for staffing, Scheduling, Weekly Inventory, Daily update on of production and other logs which are mandatory requirements.
• To coordinate weekly calibration of all the beverage equipment with the Supervisors.
• Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs.

Required:(please only apply if you meet all required qualifications):

• Proven supervisory or management experience in a branded retail foodservice setting (eg. Tim Horton's, Starbucks etc.)will be an added advantage
• Demonstrated ability to grow top line sales, monitor & minimize cost, reduce waste and manage efficient workflow.
• Proactively demonstrate the ability to recognize customer needs and market trends.
• Experience with branded concepts will be an added advantage
• Have strong management and leadership skills. Demonstrated ability to motivate and develop staff.
• Superior customer service skills and ability to train others
• Excellent written & verbal communication skills and focus on upselling products.
• Solid basic knowledge of computers - MS Office, POS Systems etc.
• Able to accommodate a flexible work schedule(Including Evenings, Weekends and Stat Holidays).

Asset:

• Advanced Food Safety Training (AFST) and First Aid is a Pre requisite and to be completed with 3 months of joining the unit.