Tim Horton's Assistant Manager

COMPASS GROUP CANADA; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

COMPASS GROUP CANADA is seeking a capable supervisor to lead a branded retail foodservice team. You will hire, train, and develop staff while ensuring top-notch customer service and adherence to standards.

You will manage staffing, scheduling, inventory, and production logs, and coordinate equipment calibration under the Tim Hortons/Starbucks-branded concepts. The role requires strong leadership, communication, and upselling skills, with a hands-on approach to daily operations and a flexible

Qualifications

• Branded retail foodservice supervisory/management experience preferred.
• Proven ability to grow top line sales and minimize waste.
• Strong customer needs recognition and market trend awareness.
• Experience with branded concepts is a plus.

Responsibilities

• Lead the shift team with a hands-on approach.
• Hire, train, develop and supervise associates for excellent customer service.
• Oversee staffing, scheduling, weekly inventory, and daily production logs.
• Coordinate weekly calibration of beverage equipment with Supervisors.
• Ensure compliance with Compass Quality Assurance and Health & Safety programs.

Skills

Staffing

Customer service

Leadership

Upselling

Tools

POS Systems

MS Office

Job description

Duties:

• Involved in all phases of operational planning including daily production .Will be responsible to lead the team in the shift by being inculcating a hands on approach
• Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service. Must be open to learning and adopting the Tim's way of customer experience.
• You are accountable for staffing, Scheduling, Weekly Inventory, Daily update on of production and other logs which are mandatory requirements.
• To coordinate weekly calibration of all the beverage equipment with the Supervisors.
• Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs.

Required:

• Proven supervisory or management experience in a branded retail foodservice setting (eg. Tim Horton's, Starbucks etc.)will be an added advantage
• Demonstrated ability to grow top line sales, monitor & minimize cost, reduce waste and manage efficient workflow.
• Proactively demonstrate the ability to recognize customer needs and market trends.
• Experience with branded concepts will be an added advantage
• Have strong management and leadership skills. Demonstrated ability to motivate and develop staff.
• Superior customer service skills and ability to train others
• Excellent written & verbal communication skills and focus on upselling products.
• Solid basic knowledge of computers - MS Office, POS Systems etc.
• Able to accommodate a flexible work schedule(Including Evenings, Weekends and Stat Holidays).

Asset:

• Advanced Food Safety Training (AFST) and First Aid is a Pre requisite and to be completed with 3 months of joining the unit.