Assistant Manager

Workstream; Toronto; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Group insurance benefits

Health and dental benefits

Discounted food and drink while at the

On the job training

Advancement opportunities

Tim Hortons Scholarship Program

Job summary

Tim Hortons is seeking an Assistant Manager to inspire Team Members and deliver exceptional service to guests. You will support General Manager in fast-paced operations and advance a positive, inclusive work environment.

With 1-3 years in quick-service supervision, you will coach, train, and lead staff to meet high standards of service, quality, and cleanliness across the store and shifts.

Qualifications

• 1-3 years of quick-service supervisory experience.
• Experience coaching and training Team Members.
• Strong guest service standards and leadership presence.

Responsibilities

• Manage labour costs through floor management.
• Control food & paper costs using order guides.
• Ensure launches and promotions are executed flawlessly.
• Resolve guest issues and minimize complaints.
• Participate in recruitment.
• Train new Team Members.
• Enforce Health & Safety policies and programs.
• Lead by example and follow Tim Hortons policies.
• Plan, organize, direct, and evaluate daily operations.
• Foster a positive, inclusive work environment.

Skills

Team leadership

Coaching

Training

Guest service

Job description

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $20.50-21.50/hr
• Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

1700 Wilson Ave, North York, ON M3L 1B2, Canada