Assistant Manager

Tim Hortons; Elora; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Employee meal discount

Premium Rate of Pay

Fast pace work environment

Job summary

Tim Hortons is seeking an Assistant Manager to motivate team members and deliver exceptional service to every guest. You will support the General Manager in daily operations and train staff to uphold high standards of service, quality, and cleanliness in a fast-paced restaurant environment.

With 1–3 years of quick-service supervisory experience, you will manage labor costs, support product launches, and participate in recruiting and coaching.

Qualifications

• Education: Secondary (high) school graduation.
• Experience: Minimum 1 year in quick-service restaurant supervision.
• Computer skills: POS, Word, Excel, Outlook.

Responsibilities

• Manage labour costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure that product launches and promotions are executed with perfection.
• Resolve guest issues, and work with your team to minimize issues.
• Participate in the recruitment process.
• Train new team members.
• Follow Health & Safety policies and program in place.
• Coach and discipline team members as needed.
• Lead by example by following Tim Hortons policies and procedures.
• Plan, organize, direct, control and evaluate daily operations.
• Foster a positive work environment through leadership and example.

Skills

Leadership

Customer service

Staff coaching

Team supervision

Education

Secondary school diploma

Tools

POS system

Microsoft Office

Clearview

Job description

Description

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Why work for us?

• Employee meal discount
• Premium Rate of Pay
• Fast pace work environment

Requirements

Education - Secondary (high) school graduation

Experience - Minimum 1 year experience in the quick-service restaurant industry

Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook

Clearview experience an asset

Strong leadership and interpersonal skills

Company Information

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.