Theatre Operations Manager — Lead, Grow, Delight Guests

Cineplex; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

Job summary

Cineplex is seeking a Theatre Manager in Winnipeg to oversee all venue operations, ensuring guest experiences meet brand standards across Amusement, Food & Beverage, Guest Service and Retail. You will drive revenue, manage budgets, and lead a multi-department team during peak periods.

You will recruit, train, and coach venue management, enforce policy adherence, and coordinate Groups & Events to deliver exceptional guest experiences while maintaining compliance with regulations and company

Qualifications

• Experience in a similar environment.
• Ability to analyze and interpret customer needs; offer options, solutions, and resolutions.
• Demonstrated ability to lead a team during high-volume periods across departments.
• Ability to prioritize multiple activities and develop employees while meeting financial targets and reporting responsibilities.
• Strong conflict resolution, negotiation, and objection handling skills.
• Comfortable building relationships with corporate departments, partners, employees, and guests.
• Proficient with Microsoft Office Suite.
• Schedule flexibility to work extended hours as required.

Responsibilities

• Maintaining seamless operation of Amusement, Food & Beverage, Guest Service and Retail within the venue.
• Ensuring facility reflects Company standards and all checklists/inspections are up to date per internal and external requirements.
• Executing Groups & Events within the venue.
• Recruiting, interviewing, training, and coaching venue management; planning for succession.
• Managing theatre budget, growing revenue, and driving business forward to strengthen Cineplex’s reputation.

Skills

Leadership

Customer needs

Team leadership

Time management

Conflict resolution

Relationship building

Microsoft Office

Flexible hours

Tools

MS Office Suite

Job description

Cineplex is seeking a Theatre Manager in Winnipeg to oversee all venue operations, ensuring guest experiences meet brand standards across Amusement, Food & Beverage, Guest Service and Retail. You will drive revenue, manage budgets, and lead a multi-department team during peak periods.

You will recruit, train, and coach venue management, enforce policy adherence, and coordinate Groups & Events to deliver exceptional guest experiences while maintaining compliance with regulations and company