Theatre Manager - Cineplex Vaughan

Cineplex; Vaughan; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

Job summary

Cineplex in Vaughan is seeking an experienced Theatre Manager to oversee all venue operations, ensuring guest satisfaction and alignment with company standards. You will lead multiple departments, manage budgets, and drive revenue while coaching and developing management teams.

Responsibilities include event execution, staffing, and discipline in accordance with policy. The role offers growth opportunities and a strong focus on guest service excellence.

Qualifications

• Minimum 2 years of management experience in a similar setting.
• Ability to analyze guest needs and offer appropriate options and solutions.
• Proven ability to lead a team during high-volume periods across multiple departments.
• Ability to prioritize multiple tasks while meeting financial targets and reports.
• Strong conflict resolution, negotiation, and objection handling skills.

Responsibilities

• Maintain seamless operation of Amusement, Food & Beverage, Guest Service and Retail within the venue.
• Ensure facility reflects Company standards; keep checklists and inspections up to date.
• Execute Groups & Events within the venue.
• Recruit, interview, train, and coach venue management; plan succession.
• Enforce discipline per policy and take action for performance and behavior.
• Manage theatre budget, grow revenue, and drive Cineplex’s reputation.

Skills

Management experience

Customer needs analysis

Team leadership

Conflict resolution

Relationship building

Microsoft Office

Tools

Microsoft Office Suite

Job description

Theatre Manager

Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

What you will do

Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

In this role, your responsibilities include (but are not limited to):

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.


• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.


• Being responsible for executing Groups & Events within venue.


• Recruit, interview, train, and coach venue management, and plan for succession.


• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.


• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.

Qualifications

This role may be a perfect fit for you if:

• You have minimum 2 years management experience in a similar environment.


• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.


• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.


• Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.


• You have strong conflict resolution, negotiation, and objection handling skills.


• You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.


• Proficient with Microsoft Office Suite.


• You have schedule flexibility to work extended hours as required.


• Passion for guest service.

Additional Information

As an employee, you’ll enjoy:

• Tuition Assistance


• Employee Assistance Program


• Flexible Hours


• Discounted Food and Beverages on Shift


• Opportunities to Grow


• & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

Wage ($)

$43,000 - $53,000CAD