The Lodge at Brentwood Bay Resort - Support

Push Operations; Victoria; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Extended health and dental after 3 mos

Staff menu 50% discount

Complimentary hotel stays for friends&

Spa discounts

Job summary

Brentwood Bay Resort in Victoria, BC is seeking a Lodge Support team member to welcome guests, manage seating, and keep the dining room flowing smoothly. You will connect the kitchen, bar, host stand, and service team to deliver a seamless guest experience.

The role requires Serving It Right, strong communication, and the ability to work in a fast-paced hospitality environment with a team-first attitude. This full-time position offers $18.25 per hour plus gratuities and benefits after probation,

Qualifications

• Serving It Right certification required.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Team-first mindset; willing to help wherever needed.
• Able to stand and walk for extended periods; lift and carry trays.

Responsibilities

• Welcome guests with genuine hospitality while managing seating flow and waitlists.
• Run food and beverages efficiently while maintaining presentation standards.
• Keep communication flowing between the kitchen, servers, bartenders, and host stand.
• Maintain tables through resets, water service, clearing, and attentive upkeep.
• Anticipate guest and team needs and support operations.
• Complete opening and side-duty responsibilities as assigned.
• Follow food-safety, sanitation, and workplace-safety standards.
• Bring positive, energetic, team-first support to every shift.

Skills

Communication skills

Teamwork

Customer service

Stamina

Multi-tasking

Education

Serving It Right certification

Job description

The Lodge at Brentwood Bay Resort - Support

• Victoria, BC
• Full-Time
• $18.25/hourly + Gratuities

Job Description

What we do and are proud of

At Brentwood Bay Resort, we believe unforgettable guest experiences start with an exceptional team. Our oceanfront setting, award-winning dining, and relaxing spa set the stage, but it’s our people who make the real difference.

We’re proud to have been recognized multiple times as Outstanding Workplace of the Year, thanks to a team that values creativity, excellence, and genuine hospitality. Here, you’ll find a workplace where you can refine your skills, grow your career, and be part of a supportive group that takes pride in what we do while still having fun along the way.

What this role is significant

As Lodge Support, you’re at the centre of the action. You help guests feel welcome, keep the dining room moving, and connect the kitchen, bar, host stand, and service team. From managing the flow at the door to running food at its best and keeping tables guest-ready, your urgency and attention to detail shape the whole experience. If you thrive on variety, enjoy a fast pace, and naturally step in to help, this is a role where your contribution is felt every shift.

A day in the life

• Welcome guests with genuine hospitality while managing seating flow and waitlists
• Run food and beverages efficiently while maintaining presentation standards
• Keep communication flowing between the kitchen, servers, bartenders, and host stand
• Maintain tables through resets, water service, clearing, and attentive upkeep
• Keep the dining room clean, organized, and guest-ready throughout servicel
• Anticipate guest and team needs and step in proactively to support operations
• Complete opening and side-duty responsibilities as assigned
• Follow food-safety, sanitation, and workplace-safety standards
• Bring positive, energetic, team-first support to every shift

What we hope you'll bring to the team

• Serving It Right certification
• Strong communication and interpersonal skills
• The ability to work efficiently and stay composed in a fast-paced hospitality environment
• A team-first mindset and willingness to help wherever needed
• Comfort standing and walking for extended periods, carrying trays, and balancing multiple tasks
• The ability to lift and carry trays, kegs, and bar stock
• Availability Monday through Friday for daytime shifts from 11:30 a.m. to 4:00 p.m.
• Hospitality or restaurant experience is an asset; a friendly, can-do attitude matters most
• Reliable transportation to and from Brentwood Bay Resort

What's in it for you

• Hourly wage: $18.25+ gratuitites
• Extended health and dental benefits after three months
• A place on an award-winning team recognized as Outstanding Workplace of the Year
• Career development opportunities and leadership growth in a supportive workplace
• A 50% discount on the staff menu while on shift
• Complimentary hotel stays and discounts for friends and family
• 50% off spa treatments and savings on spa retail products

At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don’t meet every requirement, we encourage you to apply if this role feels like the right fit.