Territory Account Specialist: Customer Growth & Training

East Penn Canada; Saskatoon; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & dental benefits

Profit sharing

Career growth

Training & tuition reimbursement

Employee discounts

Job summary

East Penn Canada is seeking an Account Representative to service national, regional, and local accounts in the Saskatoon area. This on-site role focuses on account management, customer training, and establishing lasting relationships with customers.

Candidates typically have 1–3 years in account management, merchandising, or route sales and are comfortable traveling within the territory. You will work in a supportive team environment with access to training and growth opportunities.

Qualifications

• 1-3 years of customer service gained in route sales, merchandising, or account management.
• Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset.
• Strong customer focus with the ability to build and maintain long-term business relationships.

Responsibilities

• Conduct regular service calls at assigned customer locations (on the road for most of each workday)
• Ensure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s products
• Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships
• Review daily inventory reports & reconcile with actual inventory
• Provide technical information and product training to customers, emphasising product value, salable features, and buyer benefits
• Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
• Liaise with customer contacts to confirm all orders delivered are accurate
• Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
• Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
• Provide warranty support for all assigned accounts

Skills

Customer service

Communication

Time management

Planning

Self-directed

CRM experience

MS Office

Tools

Salesforce

MS Office

CRM system

Job description

East Penn Canada is seeking an Account Representative to service national, regional, and local accounts in the Saskatoon area. This on-site role focuses on account management, customer training, and establishing lasting relationships with customers.

Candidates typically have 1–3 years in account management, merchandising, or route sales and are comfortable traveling within the territory. You will work in a supportive team environment with access to training and growth opportunities.