Tenant Services Coordinator

BGIS; Victoria; On-site; CAD 52,000 - 67,000; Full time

Job summary

BGIS seeks a Tenant Services Coordinator to support clients by coordinating maintenance projects and workspace changes. This full-time role requires excellent client management and communication skills, along with organizational abilities to ensure effective service delivery. Candidates should possess a high school diploma and relevant experience in facility management or related sectors.

Qualifications

• 1-3 years of relevant experience required.
• Excellent client management and customer service skills essential.
• Basic understanding of commercial building systems and construction is required.

Responsibilities

• Coordinate small-scale maintenance projects and workspace changes.
• Manage scope, specifications, tendering, and financial administration.
• Resolve tenant issues related to service projects.

Skills

Client management

Customer service

Communication skills

Organizational skills

Interpersonal skills

Education

High school diploma plus specialized technical or business training

Tools

MS Office

Email software

CAD skills

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With a team of over 6,500 professionals worldwide, we focus on enabling innovation through our services and actively seek new opportunities to support our clients' businesses. We manage over 320 million square feet of client portfolios across more than 30,000 locations in North America, Europe, the Middle East, Australia, and Asia. Further information is available at our website.

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating small-scale maintenance projects, workspace changes, design services, and office services. This role also involves resolving tenant issues related to tenant service projects, as well as managing scope, specifications, tendering, financial administration, and contractor performance monitoring for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process, and validate service requests via telephone, email, and in-person visits, maintaining work order tracking as needed.
• Coordinate BGIS and subcontracted teams to deliver tenant services within the scope of the role.
• Assist Facility Managers with small-scale tenant service projects, including contractor selection, performance monitoring, budgeting, quality control, and work assignment.
• Review contract work, identify discrepancies, and coordinate with Facility Managers for purchase orders.
• Interpret client work processes, workplace culture, and policies to ensure effective service delivery.
• Perform other duties as assigned.

Knowledge & Skills

• High school diploma plus specialized technical or business training.
• One to three years of relevant experience.
• Excellent client management and customer service skills.
• Strong interpersonal and communication skills (verbal and written).
• Knowledge of project delivery and tendering processes.
• Basic understanding of commercial building systems and construction.
• Organizational, coordination, and documentation skills with the ability to multitask.
• Ability to work independently.
• Ability to interpret contracts as needed.
• Proficiency in MS Office and email software; CAD skills are an asset.
• Relevant experience in facility management, infrastructure, or related sectors.

Licenses and / or Professional Accreditation

• Valid driver’s license (if required).

This is a full-time position with a salary range of $52,864 - $66,080 per year. The starting salary will depend on the candidate’s experience, education, and performance.

At BGIS, we value diversity and inclusion as key drivers of our success. We are committed to providing equal employment opportunities and maintaining a barrier-free recruitment process. We encourage applicants from all backgrounds and are happy to accommodate individuals with accessibility needs during the recruitment process.