Service Coordinator

Saint Elizabeth; Cambridge; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian not-for-profit organization seeks a full-time Service Coordinator to work remotely in Cambridge. You will coordinate client care within the Service Delivery Centre and ensure continuity of care. The role offers opportunities for ongoing education, competitive salary, benefits, and a supportive work environment. The ideal candidate will be highly organized, have strong communication skills, and experience in health care settings.

Benefits

Group benefits

Pension plan

Tuition Assistance Program

WorkPerks discounts

Continuing education opportunities

Qualifications

• Previous experience working with community health providers is preferred.
• Must have access to high-speed internet and a computer.
• Ability to work independently and prioritize multiple tasks.

Responsibilities

• Coordinate scheduling for health care teams to ensure service delivery.
• Maintain an electronic client database and update client records.
• Perform data entry for client and billing information.

Skills

Intermediate data entry

Verbal communication skills

Customer service skills

Problem solving

Adaptability

Education

Courses in medical administration

Health care training

Tools

MS Word

MS Excel

Job description

We are hiring a full time Service Coordinator to work remotely in Cambridge!

POSITION SUMMARY:

Working part time in a remote role for our Service Delivery Centre based in Waterloo-Wellington, this position will be responsible for the efficient and effective coordination of client care.

Here are many reasons why you will want to bring your talent to our team:

• You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
• You will experience opportunities to use many of your skills and expand your knowledge
• Ongoing opportunities for continuing education, training and professional development
• Total Rewards program which includes group benefits, and pension plan
• Education bursaries
• Extensive paid orientation and preceptorship program
• Tuition Assistance Program
• WorkPerks, which gives access to exclusive discounts from leading brand name companies and trusted localbusinesses.

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided
• Other office administrative duties as assigned

REQUIREMENTS:

• This is a REMOTE Part time position
• Must be available from Monday to Friday 7am to 5pm as well as alternating weekends from 7am to 3pm.
• Must have a quiet confidential space to work from home butpresence in the office would also occur
• Must have access to high-speedinternet and a computer
• Intermediate data entry/ keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Experience working for a community health provider is preferred
• Related work experience and a familiarity with community health care services is preferred
• Basic computer skills in MS Word and MS Excel are preferred

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at [e-mail] at your earliest convenience.