Tenant Services Coordinator

HighView Partners; Vancouver; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Benefits

Vacation and paid time off

Parking

Education support

Job summary

HighView Partners in Vancouver seeks a Tenant Services Coordinator to be the first point of contact for tenants and coordinate between the property management team and building operations. This busy, hands-on role combines tenant services, property administration, work-order coordination and day-to-day office support across a diverse commercial portfolio.

You will receive tenant requests by phone, email and MRI Angus, create and assign work orders, coordinate with Building Operators and

Qualifications

• At least two years of experience in property administration or high-volume coordination.
• Experience with MRI Angus Tenant Request and Preventive Maintenance is preferred.
• Comfort using Yardi and Microsoft Office.

Responsibilities

• Receive tenant requests by phone, email and MRI Angus; create and assign work orders.
• Coordinate with Building Operators and contractors; follow up to ensure completion.
• Escalate complex matters requiring lease interpretation or Property Manager involvement.

Skills

Tenant services

Coordination

Customer service

Tools

MRI Angus Tenant Request

Preventive Maintenance

Yardi

Microsoft Office

Job description

Join an established, locally owned real estate group and become the central link between tenants, property management, and building operations across a diverse commercial portfolio.

Your New Employer

Based in Vancouver, the group has owned and managed retail and office properties across Greater Vancouver for more than three decades, with the portfolio continuing to grow. With a close-knit and experienced team, the business takes a hands-on approach to its properties and offers employees meaningful exposure across the portfolio.

The company is evolving toward a more organized and process-driven approach while retaining the practical, low-bureaucracy culture that has supported its success. The team values people who contribute, take ownership and follow through, and offers a stable environment with strong tenure across the business.

Your New Role

Reporting to the Vice President, the Tenant Services Coordinator will be the first point of contact for tenants and the coordination hub between the property management team and mobile Building Operators. This is a busy, hands-on role that combines tenant services, property administration, work-order coordination, and day-to-day office support.

You will receive tenant requests by phone, email and MRI Angus, create and assign work orders, coordinate with Building Operators and contractors, follow up with tenants and help ensure requests are completed and closed out. Requests will vary, from matters relating to tenant comfort, building services and access through to other day-to-day operational needs. Escalate more complex matters requiring lease interpretation or Property Manager involvement, as appropriate.

The role also includes preparing tenant and contractor notices, supporting tenant move‑ins and move‑outs, maintaining key building information, coordinating access and utilities, and assisting with building operations and compliance requirements.

As the position is based at reception, you will also help keep the office running smoothly by greeting visitors, directing calls and deliveries, coordinating supplies, mail, filing and office services, and supporting occasional company events and special projects.

What Sets You Apart

You bring at least two years of experience in property administration, tenant services or a similarly high-volume coordination role. Experience with MRI Angus Tenant Request and Preventive Maintenance modules is preferred, along with comfort using Yardi and Microsoft Office.

More important than a specific title is your ability to stay accurate and organized while managing many small requests at once. You are friendly and service-oriented, but also patient, composed and able to maintain appropriate boundaries with demanding tenants. You communicate clearly, follow through consistently and take responsibility for solving problems rather than waiting to be asked.

What You Can Expect

You can expect to join a stable local platform, learn from experienced property management and building operations professionals, and gain broad exposure to the day-to-day operation of a growing commercial portfolio. The environment is collaborative and practical, with limited bureaucracy, reasonable working hours and recognition for people who step up when extra effort is required.

The position offers a competitive base salary and bonus, along with a comprehensive package that includes benefits, vacation and paid time off, parking and education support.