Property Managers - SWO

Signet Group Inc; Kitchener; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive health and dental benefit

Professional development opportunities

Supportive team culture and inclusive,

Opportunities for growth within the组织

Job summary

Signet Group Inc. in Waterloo Region is seeking a Property Manager to oversee operations, maintenance, and financial performance of assigned properties.

You will liaise with owners, tenants, vendors and internal teams to deliver excellent service, compliant processes, and a high-quality living and working environment. Responsibilities include inspections, leasing coordination, budgeting, capital projects, vendor management, and reporting on cash flow and variances.

Qualifications

• Degree in business administration, real estate finance or related field.
• 5+ years of experience in property operations.
• 5+ years of experience in B2B customer relationship management.
• Knowledge of residential real estate including finance, leasing, legal, and marketing; tenant relations.
• Valid driver’s license and good driving record; own a car.
• Prior managerial experience.
• Strong communication and negotiation skills.
• Proficiency with MS Word, Excel, PowerPoint and email.

Responsibilities

• Act as a liaison between owner, tenants and potential tenants.
• Promote a client-driven attitude in all communications.
• Meet with tenants to evaluate satisfaction and identify improvements.
• Develop building management processes to meet customer requirements.
• Perform regular property inspections of suites, common areas, exteriors, and landscape.
• Manage operations including loss prevention, risk, security, maintenance, marketing, landscaping, snow removal, HVAC, etc.
• Develop operating and capital budgets; ensure cash flow requirements.
• Implement leasing strategy.
• Analyze and distribute monthly financial statements and variances.

Skills

Client/Customer Focus

Communication

Leadership

Problem Solving

Attention to details

Conflict Resolution

Education

Bachelor's degree in business administration, real estate finance or related field

Tools

MS Word

Excel

PowerPoint

Yardi

Job description

Property Manager

JOB DESCRIPTION

Reports To: VP, Residential Operations

Job Summary

The Property Manager is responsible for the overall operations, maintenance, and performance of assigned properties. This role serves as the primary liaison between owners, tenants, vendors, and internal teams, ensuring excellent customer service, efficient building operations, financial performance, and tenant satisfaction. The Property Manager oversees property inspections, vendor management, leasing activities, budgeting, maintenance coordination, and capital projects while ensuring compliance with company standards and delivering a high-quality living and working environment.

Competencies

• Client/Customer Focus
• Communication
• Leadership
• Problem Solving
• Attention to details
• Conflict Resolution

Job Duties

• Act as a liaison between the owner, tenants and potential tenants.
• Demonstrate and promote client driven attitude with all customer and public communications.
• Arrange meetings with Tenants to evaluate satisfaction and identify areas for improvement.
• Develop building management processes to meet customer requirements.
• Perform regular property inspections of customer suites, common areas, building exteriors, and landscape.
• Ensure effective management of loss prevention, risk management, security, maintenance, marketing, landscaping, snow removal, ventilation, heating, cooling and other daily activities.
• Develop operating income and expense budgets and capital budgets that meet cash flow requirements.
• Implement leasing strategy.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collecting receivables.
• Administer leases, reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations.
• Identify leasing prospects and respond to routine leasing inquiries.
• Collaborate with Real Estate Brokers to ensure fast re-leasing as necessary.
• Keep accurate records of space conditions including roof, HVAC and utilities.
• Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
• Provide general status reports for all properties as scheduled.
• Coordinate with accounting department and document lease payments and perform immediate collections of delinquent accounts.
• Request for quotations, make contracts, supervise work and approve invoices for all services required to maintain the properties.
• Ensure 24/7 availability of emergency services.
• Oversee all maintenance mechanics working at managed properties.
• Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.
• Coordinate the activities such as production of sales statements, insurances, leasing, marketing and promotions, capital improvements, financial reporting and legal services.
• Stay current with new technologies, systems and procedures related to property management.
• Ensure that properties' performance meets or exceeds annual goals.
• Use resources to their full capacity utilizing cost-effective methods.
• Create opportunities for cost-reductions through innovation and research.
• Build sustainable relationships with clients, co-workers, vendors, real estate community, and tenants.
• Participate in meetings that deal with leasing and new lease ups of properties.
• Assist in coordination of customer moves, including scheduling freight elevators, key cards, building access, nameplates, other signage, and mover evidence of insurance.
• Coordinate building events such as fire drills, emergency evacuation training and social / community events.
• Maintain property tenant and emergency guide and review with each new customer.
• Administer of parking lot contracts and databases.
• Stay current with work required skills as well as management, financial services, and customer service trends.
• Be an active participant to meetings and offer recommendations /ideas on design, projects and processes.

Requirements

• A degree in business administration, real estate finance or related field.
• Vocational building management related training preferred.
• Minimum of 5 years of experience in property operations.
• Minimum 5 years of experience in b-to-b customer relationship management.
• Must have good knowledge of residential real estate including a broad understanding of finance, leasing, legal, and marketing, construction, and the tenant relations requirements of managing a rental property.
• Valid drivers license and good driving record required.
• Must own a car.
• Ability to understand and carry out industry specific written and oral direction.
• Prior managerial experience required.
• Effective communication skills with individuals at all levels of the organization.
• Effective written and verbal communication skills as well as presentation skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Strong negotiation skills and understanding of vendor relations including quotation and ordering process.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Sound leadership, staff management, and teambuilding skills.
• Provide leadership and support for supervisors to enable them to properly manage their employees in order to drive results and achieve top performance.
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Ability to follow through and complete overlapping projects.
• High degree of resourcefulness, flexibility, and adaptability
• Strong customer service and troubleshooting skills.
• Ability to interpret and implement company policies and procedures.
• Strong Computer and software skills, Yardi an asset.

What We Offer

• Competitive Compensation.
• Comprehensive health and dental benefits
• Professional development opportunities
• Supportive team culture and inclusive work environment
• Opportunities for growth within the organization