Tenant Services Coordinator

BGIS; Moncton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading provider of facility management services is seeking a Tenant Services Coordinator to support clients through project coordination and issue resolution. The role includes managing service requests, ensuring client satisfaction, and overseeing contractor performance, requiring strong communication and organizational skills.

Qualifications

• 1 to 3 years of relevant experience in facility management or similar.
• Proficient in client management and communication.
• Strong organizational skills and ability to multitask.

Responsibilities

• Coordinate small-scale tenant service projects.
• Manage service requests and contractor performance.
• Assist Facility Managers with budget and quality control.

Skills

Client management

Communication

Organizational skills

Education

High school diploma plus specialized technical or business training

Tools

CAD

MS Office

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our team of over 6,500 professionals worldwide, we focus on enabling innovation through our services and actively seek new opportunities to benefit our clients' businesses. We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com.

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating small-scale maintenance projects, workspace changes, design services, and office services. This role also involves resolving tenant issues related to tenant service projects. Additionally, the Coordinator is responsible for assembling project scope and specifications, tendering, financial administration, and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process, and validate service requests via telephone, email, and in person, maintaining work order tracking as needed.
• Coordinate BGIS and subcontracted teams to deliver tenant services within scope.
• Assist Facility Managers with small-scale tenant service projects, including contractor selection, performance monitoring, budgeting, quality control, and work assignment.
• Review contracted work, report discrepancies to the Facility Manager, and request purchase orders.
• Interpret client work processes, workplace culture, and policies to ensure effective service delivery.
• Perform other duties as assigned.

Knowledge & Skills

• High school diploma plus specialized technical or business training.
• 1 to 3 years of relevant experience.
• Excellent client management and customer service skills.
• Strong communication skills, both verbal and written.
• Knowledge of project delivery and tendering processes.
• Basic understanding of commercial building systems and construction.
• Organizational, coordination, and documentation skills with the ability to multitask.
• Ability to work independently.
• Ability to interpret contracts as needed.
• Proficiency with CAD is an asset.
• Relevant experience in facility management, infrastructure, or related sectors.
• Proficiency in MS Office and email software.

Licenses and/or Professional Accreditation

• Valid driver’s license, if required.

At BGIS, we value diversity and inclusion as essential to our success. We are committed to a barrier-free recruitment process and equal employment opportunities for all applicants, recognizing that diversity enhances our organizational strength.