Bilingual Customer Service Agent (Care Coordinator)

Air Liquide; Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Air Liquide Home Healthcare Canada seeks a Bilingual Customer Service Agent (Care Coordinator) to enhance patient-centered care. The role includes managing customer inquiries regarding Sleep Apnea treatments and Oxygen services, emphasizing data management and customer support, all while fostering professional relationships in a collaborative environment.

Benefits

Competitive total rewards

Growth opportunities

Work/life integration

Inclusive workplace

Meaningful work

Awesome team

Global collaboration

Culture of safety

Qualifications

• High School Diploma - background or experience in Customer Service/Medical Office.
• Experience with Google Docs, Sheets, Gmail applications, and Microsoft applications.
• Strong experience with data management.

Responsibilities

• Providing customer support for Sleep Apnea treatments and Oxygen services.
• Answering a high volume of calls and maintaining customer electronic files.
• Building professional relationships with clients and resolving customer inquiries.

Skills

Customer Service

Data Management

Bilingual Communication

Education

High School Diploma

Tools

Google Docs

Microsoft Applications

Job description

Bilingual Customer Service Agent (Care Coordinator) page is loaded

Bilingual Customer Service Agent (Care Coordinator)

Apply locations Moncton, NB - Commerce St (326, 302, 306) time type Full time posted on Posted Yesterday job requisition id R10063680

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Bilingual Customer Service Agent (Care Coordinator) for our Moncton location. The Customer Service Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

• Answering large volume of calls in a timely manner

• Identify customer needs, clarify information, research issues and provide resolutions

• Creates and updates customer electronic files for Customer Management and scheduling systems

• Maintains integrity of client file information by electronically documenting both written and verbal correspondence

• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers

• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions

• Handling customer complaints; receiving and reporting incidents in the electronic systems

• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate

• Conduct outbound calls as required to complete or update client files

• Performs other Customer Service related activities as required

__________________

Are you a MATCH?

Here’s what you will need

• High School Diploma - background or experience in Customer Service/Medical Office

• Google Docs, Sheets, Gmail applications and Microsoft applications

• Keyboarding Skills (+45 wpm)

• Strong experience with data management

• Marketing and Sales skills are an asset

• Bilingual is an asset

Here’s why you should join

• Competitive total rewards : Salary, bonus, flex benefits & pension plan

• Growth opportunities : Upward mobility, career progression, and tuition reimbursement

• Work/life integration : From standard hours to personal time off, we encourage life outside of work

• Inclusive workplace : Bring your whole self to work as you learn and grow

• Meaningful work: Do work that matters

• Awesome team : Teamwork and connection power our business

• Global collaboration : Collaborate near and far by being part of a global leader

• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Us

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide couldbe here !

Important notice regarding fraudulent job offers

We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing.Please be advised that Air Liquide and our authorized recruitment partners willneverask you for money at any stage of the recruitment process.

You may verify job postings through our officialglobal careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interestin Air Liquide and are committedto combating these fraudulent activities to protectjob seekers. If you wish to report an incident, please contact us via thisform