Temporary Part-Time Leisure Program Assistant - Up to Twelve (12) Months

Njoyn; Oshawa; On-site; CAD 36,000 - 48,000; Part time

Job summary

The City of Oshawa is looking for a Leisure Programs Assistant to support continuing education, recreation, and senior programming at Oshawa Senior Citizens Centres. You will promote programs, assist with registration, and deliver outstanding customer service to older adults.

Reporting to the Leisure Programs Manager, you will set up activities, monitor safety, collect fees, maintain attendance, and respond to inquiries and emergencies. Evening and weekend hours are required.

Qualifications

• OSSD or equivalent; pursuing relevant certificate/diploma
• Two-year college diploma in Recreation and Leisure, Gerontology, or Social/Human Services
• Minimum two years working with older adults; coordinating/supervising programs preferred
• Excellent customer service and communication; interest in older adults
• Ability to work independently with maturity, tact and patience
• Intermediate skills in Microsoft Office and registration/database software (e.g. Intelli)
• Hold current Standard First Aid, CPR (Level C), and AED
• Ability to work evenings and weekends as scheduled

Responsibilities

• Provide program set up and take down; monitor safe participation
• Ensure participation requirements; update cards, collect drop-in fees, record attendance
• Provide strong customer service; register participants; respond to inquiries
• Assist with statistics collection; create displays; communicate with members in person, by phone and email
• Respond to emergencies and complete required forms/communications
• Open and close facilities as required
• Support and demonstrate City of Oshawa core values of Authenticity, Courage, and Trust
• Other duties as assigned

Skills

Customer service

Communication

Independence

Maturity & tact

Education

OSSD

Recreation/Leisure diploma

Tools

Intelli (registration software)

Microsoft Office

Job description

Reporting to the Leisure Programs Manager, or designate, support the delivery of continuing education, recreation, and special events programming at the Oshawa Senior Citizens Centres. The Leisure ProgramAssistant is knowledgeable in agency programs and services, provides outstanding customer service, promotes programs, and works to resolve member complaints.

Responsibilities

• Provide program set up and take down and monitor the safe participation of members
• Ensure participation requirements are followed, membership cards are current, drop‑in fees are collected, attendance is recorded, and ‘fair play’ expectations are followed
• Provide strong customer service including working to resolve participant complaints, promoting programs, registering participants, and respond to inquiries
• Assist with statistics collection, creating displays, communicating with members in person, by phone and email
• Respond to emergencies and complete the appropriate forms and communications as needed
• Facility opening and closing as required
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
• Other duties as assigned

Requirements

• Candidates must possess an Ontario Secondary School Diploma (OSSD), or academic equivalent, and working towards a relevant certificate or diploma
• Preferred two (2) year college diploma in Recreation and Leisure, Gerontology, or Social/Human Services
• Minimum two (2) years working with older adults with preference given to those with experience in coordinating and supervising programs
• Excellent customer service and communication skills with a demonstrated interest in working with older adults
• Ability to work independently and possess personal qualities of maturity, tact and patience
• Intermediate skills and experience in Microsoft Office applications and related registration/database software (e.g. Intelli)
• Hold current Certification in Standard First Aid, CPR (Level C), and AED
• Ability to work evenings and weekends as scheduled

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.