Recreation Service Representative (Part Time) - Ongoing

Municipality of Port Hope; Port Hope; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Optional OMERS Pension Plan from date.

Work-life Balance Initiatives

Wellness, Social and Staff Ambassador

Employee and Family Assistance Plan

Perks and Savings Partnerships

Job summary

Port Hope Municipality is seeking a Part-Time Recreation Services Representative to join the friendly public-facing team. You will handle front-line inquiries by phone, email, and in person, assist with registrations, and ensure smooth program setup and cleanup.

You will balance cash, use POS systems, and maintain a welcoming desk while following health and safety standards. The role requires flexible days, evenings, and weekend shifts at the municipal facilities.

Qualifications

• Secondary School Diploma preferred.
• Proficiency in computer software applications; knowledge of ActiveNet recreation software an asset.
• Standard First Aid, CPR “C”.
• Cash handling and POS experience preferred.
• Willingness to obtain HIGH FIVE ®: Principles of Healthy Child Development and Principles of Healthy Aging.
• Strong organization and time management skills in a fast-paced environment.
• Demonstrated ability to resolve issues professionally and courteously.
• Verbal and written communication skills including courtesy and tact.

Responsibilities

• Provide a positive, professional image to the public and promote the mandate of Parks, Recreation and Culture by responding to customer inquiries (in person, telephone, by email) promptly and clearly.
• Maintain a presence at the customer service desk and complete setup/cleanup or oversee program activities.
• Handle admissions and registrations cash handling; balance cash and record sales.
• Support programs, events and rentals with administration and planning tasks.
• Monitor participant safety and ensure adherence to facility rules and policies.
• Open/close recreation facilities and ensure buildings are secure.
• Respond to emergencies and perform first aid as needed.

Skills

Computer software proficiency

ActiveNet recreation software

Organization & time management

Verbal & written communication

Customer service

Cash handling & POS experience

Attention to safety

Flexibility for days/evenings/weekends

Education

Secondary School Diploma

Tools

ActiveNet recreation software

Job description

Port Hope is a uniquely attractive place to work, highlighted by the potential future development of the world's largest nuclear plant, which promises cutting-edge infrastructure and economic stability. This potential diversification into nuclear energy complements the area's strong economic base in agriculture and manufacturing, securing a stable job market. Employees will engage with advanced technology and industry experts, enhancing professional development. The community's warmth promotes work-life balance, supported by cultural festivals and heritage sites. Proximity to Toronto/GTA provides urban access, while the area's natural beauty invites outdoor recreation. High-quality education and healthcare, low crime rates, and a commitment to environmental sustainability make Port Hope an exceptional place to live and work, fostering both professional and personal growth.

The Part Time Recreation Services Representative is responsible for providing front-line customer service, receiving and addressing public inquiries by phone, email and in person regarding recreation services provided by the Municipality of Port Hope. This position helps create a positive customer experience which includes setting up and cleaning up of programs, rentals and events, greeting people and completing registrations and transactions.

Benefits and Perks

• Optional OMERS Pension Plan from the date of hire
• Work-life Balance Initiatives
• Wellness, Social and Staff Ambassador Committees
• Employee and Family Assistance Plan
• Perks and Savings Partnerships

Compensation

$18.79 per hour, eligible for annual wage step increase and minimum wage adjustments.

Qualifications

• Secondary School Diploma preferred
• Proficiency in computer software applications, knowledge of ActiveNet recreation software an asset
• Standard First Aid, CPR “C”
• Cash handling and Point of Sale (POS) experience preferred
• Willingness to obtain required HIGH FIVE ®: Principles of Healthy Child Development and Principles of Healthy Aging
• Strong organization and time management skills, with ability to function in a fast pace, multi-task environment
• Demonstrated ability to resolve issues in a professional and courteous manner
• Verbal and written communication skills including courtesy and tact
• Customer Service, computer and Interpersonal skills
• Alertness and observant of surroundings
• Continuous standing and/or walking
• Requires regular heavy lifting of program equipment and set up of tables and chairs
• Days, evenings and weekend shifts with varied hours are required

Responsibilities

• Provide a positive, professional image to the public and promote the mandate of the Department of Parks, Recreation and Culture by responding to customer inquiries (in person, telephone, by email) in a positive and timely manner, ensuring that communication is clear and correct to all members of the community and reporting all customer complaints according to policies
• Maintain a presence at the customer service desk, completing set-up and clean-up requirements or checking on programs or other assigned duties; responsible for first point of contact for patrons and their use of the facility and grounds (ie Tennis courts, skate park, etc) including implementing schedules and general supervision of patrons in the facility areas
• Responsible for cash handling related to admissions and registrations; balancing cash, recording sales and managing the day to day operations of the customer service area
• Complete a variety of tasks to support programs, events and rentals such as facility tours, administration and planning supports
• Monitor participants to ensure all customers are having a positive, safe and inclusive experience including adhering to the rules of the facility and behaviour management policy
• Responsible for opening and closing recreation facilities, supporting facility operations such as ensuring alarm codes are activated and buildings are secure
• Respond to emergency situations, perform first aid as needed, activate EMS and complete documentation
• Responsible for the documentation of daily, weekly, and monthly statistics
• Maintain sufficient levels of all information materials for office and patron use, on a daily basis
• Resolve operational conflicts in a swift and professional manner, taking into consideration operations, procedures and customer service standards
• Monitor and maintain facility schedules relating to rental times to ensure accurate changeovers, assist with setup/tear down of facilities for programs, special events and rentals, be the onsite contact for rentals and programs in the facility and be responsible for general cleanliness of reception, general and program areas
• Be knowledgeable about all Department Programs, Facilities and Parks and respond in a positive manner to questions and inquiries from the public and assist with the upkeep of display cases and information TVs
• Monitor patron numbers and capacity of programs and rooms to ensure compliance with Town standards or fire/safety regulations
• Comply with all Health and Safety regulations, Town policies, procedures and/or security measures while undertaking duties and ensure the public and staff are aware of guidelines where infractions are observed or as required to follow emergency procedures
• Advise the Recreation Service Assistant and/or Supervisor, Recreation and Culture of any problems related to equipment, maintenance, programs or public inquiries to ensure that service requests can be submitted in a timely manner and/or issues can be communicated to the appropriate staff
• Adhere to high standards of ethical behaviour and demonstrate his/her understanding that his/her personal actions impact the public’s perception of the Municipality
• Perform other duties as assigned by the Supervisor, Recreation or Culture or other or other members of the program team