Telecommunicator

St. Joseph; Hamilton; Sur place; CAD 41 000 - 45 000; Plein temps

Résumé du poste

St. Joseph’s Health System seeks a Telecommunications Telecommunicator to support the hospital’s 24/7 switchboard and paging services. You will process calls, page personnel, and assist with codes while upholding hospital procedures and confidentiality.

The role requires a Grade 12 education, at least 6 months in a switchboard environment, and proficiency with Windows/MS Office. Strong interpersonal skills and accuracy are essential for this fast-paced, critical position.

Qualifications

• Grade 12 education or equivalent required.
• Minimum of 6 months related experience working in a switchboard, preferably in healthcare.
• Proficiency with Windows-based systems including MS Office, internet and intranet searches.
• Typing 35 wpm (subject to testing).
• Knowledge of hospital terminology, services, personnel and processes preferred.
• Emergency Responders course would be considered a strong asset.
• Excellent interpersonal and customer service skills with ability to work in a team and independently in a fast-paced environment.

Responsabilités

• Answer main hospital telephone lines and emergency lines.
• Process calls accurately and courteously; use PC directory and paging system.
• Maintain on-call schedules and assist with on-call rooms and keys.
• Monitor fire panels, gas and building alarms; respond to inquiries and codes.
• Provide information desk support and assist staff, patients, vendors and visitors.

Connaissances

Customer service

Multitasking

Communication

Organizational skills

Formation

Grade 12 education or equivalent

Emergency Responders course

Outils

Windows OS

MS Office

PC-based directory

Intranet searches

Description du poste

Position DetailsJob Number:JR02025Department:Telecommunications and Information DeskThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Full timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Holidays, Monday to Sunday, WeekendsTime of Day:, Afternoons, Days, Evenings, NightsShift:Hours - 4, Hours - 7.5, Various RotatingShift Start: (If applicable)AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-09-15Closing Date:2026-09-22Job DescriptionPosition Summary:The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.Qualifications:• Grade 12 education or equivalent required• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting• Proven knowledge of switchboard and locating tools and processes• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches• Proficiency in keyboarding typing 35 wpm (subject to testing)• Clerical testing may be required as part of the selection process• Knowledge and familiarity with hospital terminology services personnel and processes is preferred• Emergency Responders course would be considered a strong asset• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately• Proven strong work performance and attendance record are essential• Ability to maintain composure while performing multiple tasksResponsibilities:• Maintains confidentiality and release of information in accordance with hospital policy at all times• Answer main hospital internal and external telephone lines and emergency lines• Efficiently process calls in an accurate and courteous manner• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner• Monitors fire panels gas and building alarms and security systems• Supports directing and responding to inquiries at the Information Desk• Maintains accurate documentation and record of daily activities• Update on-call schedules used for locating hospital staff• Performs all duties related to connecting and disconnecting patient phone service as required• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls• Distributing keys and pagers and assigning on-call rooms to authorized staff• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly• Participates in the orientation and training of new employees• Reviews and commits to applicable departmental and hospital policies and procedures• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox• Provides administrative support for departmental activities and other duties as assigned by the Manager/SupervisorSt. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).