Admin Support 9 - DI - Charlton

St. Joseph; Hamilton; Presencial; CAD 41 000 - 45 000; Tempo parcial

Resumo da oferta

St. Joseph’s Health System is seeking a part-time Administrative Assistant for Diagnostic Imaging Administration at the Charlton Campus (Hamilton Downtown). The role involves patient registration, order placement for imaging studies in Dovetale/EPIC, and coordinating with physicians and health care providers.

Strong MS Word skills and medical terminology knowledge are required. The position supports confidentiality, accuracy, and timely handling of patient records in a fast-paced hospital

Qualificações

• Minimum Grade 12 diploma or equivalent.
• 2-year post-secondary in Office Administration - Health Services from an accredited College.
• Medical Terminology Certificate.

Responsabilidades

• Maintains confidentiality and release of information per hospital policy.
• Performs registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC).
• Processes same-day and time-sensitive patient bookings.
• Handles departmental communications with patients, physicians and health care providers.
• Triages and directs phone calls and fields inquiries by telephone.
• Verifies patient information and OHIP cards.
• Places appointment reminders and handles radiology orders.

Conhecimentos

MS Word

Medical terminology

Communication skills

Organization

Problem solving

Formação académica

Grade 12 or equivalent

2-year post-secondary in Office Administration - Health Services

Medical Terminology Certificate

Ferramentas

Dovetale (EPIC)

Descrição da oferta de emprego

Position DetailsJob Number:JR02508Department:Diagnostic Services Administration CharltonThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Monday to SundayTime of Day:Afternoons, Days, EveningsShift:Hours - 5, Hours - 7.5Shift Start: (If applicable)AM 05:30, AM 06:30, AM 08:00, AM 09:30, PM 14:30, PM 17:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-10-15Closing Date:2026-10-22Job DescriptionPOSITION SUMMARYThis position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an environment with multiple demands.QUALIFICATIONS- Minimum Grade 12 diploma or equivalent plus 2-year, post-secondary in Office Administration - Health Services from an accredited College- Medical Terminology Certificate- Minimum one-year experience providing administrative support in a hospital setting- Intermediate sill level in MSWord and medical spelling- Experience working with hospital patient processing system ie. Dovetale (EPIC)- Basic keyboarding skills of 35 wpm- Clerical testing may be required as part of the selection process.- Proven knowledge of radiology terms- Ability to communicate effectively and tactfully both in person and by telephone- Excellent organizational, interpersonal, analytical and problem-solving skills- Ability to perform multiple tasks while providing excellent customer serviceRESPONSIBILITIES- Maintains confidentiality and release of information in accordance with hospital policy at all times- Performs registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC)- Ability to process same day and time sensitive patient bookings, i.e. Home to OR patients- Handles departmenta communications, faxes, photocopying and liaises with many client types (patients, physicians, health care providers, Nurse Managers, WSIB, third party clients), following-up accordingly by fax & telephone with third party, research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by telephone- Verifies and updates patient information, and confirms referring physicians, validates OHIP cards using Dovetale- Follows all standards determined by admission, discharge and transfer (ADT)- Sorts, proof-reads all requisitions to ensure that required clinical information is complete, and appropriate approval signatures are provided. Faxes back incomplete requisitions.- Rename electronically faxed requisitions, placing them in the appropriate modality folders- Participates in the orientation and training of new staff- Handles all telephone enquiries promptly, efficiently and courteously- Place urgent ultrasound orders on the appointment grid in Dovetale- Respond to patient call bells and notify appropriate staff- Correct registration errors located in work queue within Dovetale- Place appointment reminder calls to patients- Register General X-rays and place orders for both internal and external departments- Reject electronically received requisitions due to patient safety concerns- Complete request forms for patient’s requesting CD of exam images- Deliver and Pick up mail from mail roomSt. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).