Administrative Support 9 - FIRH

St. Joseph; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Health System is seeking a part-time clerical assistant for the Firestone Ambulatory Clinic in Hamilton. You will handle reception, patient registration, appointment coordination, and multidisciplinary clerical tasks across clinics.

The role requires a health-services office diploma, medical terminology, and EPIC EMR experience. Strong communication and organization are essential for managing competing priorities with a patient-first focus.

Qualifications

• Two-year post-secondary diploma in Office Administration - Health Services.
• Medical terminology certificate required.
• Experience with EPIC EMR and hospital systems is preferred.

Responsibilities

• Reception and patient registration at the Firestone Ambulatory Clinic and related sites.
• Answer telephones, relay messages and schedule tests and appointments.
• Type reports and correspondence; file and prepare charts.
• Assist Ambulatory Clinic Supervisor/Manager with duties as assigned.

Skills

Interpersonal skills

Customer service

Office administration

Medical terminology

Organizational skills

Communication

Education

Two-year diploma in Office Administration - Health Services

Medical terminology certificate

Tools

EPIC EMR

MS Word

Job description

Position DetailsJob Number:JR02217Department:Firestone Support StaffThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Monday to FridayTime of Day:DaysShift:Hours - 8Shift Start: (If applicable)AM 07:30Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-10-22Closing Date:2026-10-29Job DescriptionPosition SummaryThis position is responsible for performing clerical administrative duties as required at the Firestone Ambulatory Clinic and all associated clinics within the Firestone Program. Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. Supporting all clinics of the Firestone Ambulatory Clinic.Qualifications•2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required•Medical terminology certificate required•Basic skill level in MS Word, spelling and typing is required•Basic skill level in medical spelling and medical terminology required•Clerical testing may be required as part of the selection process.•Knowledge about Firestone Clinic and activity is an asset•Two years of current related office experience or customer service experience is required•Experience in medical transcription•Current experience with Electronic Medical Record software (EPIC) and booking diagnostic tests using all hospital electronic solutions is required•Excellent work performance and attendance record is essential•Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions•Must be able to set own priorities, ensuring patient and customer service is of utmost importance•Excellent oral and written communication skills•Good organizational and problem-solving skills•Excellent conflict resolution skillsSt. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).