Telecommunicator

St. Joseph's Healthcare Hamilton; Hamilton; Presencial; CAD 41.000 - 45.000; Jornada completa

Descripción de la vacante

St. Joseph's Healthcare Hamilton is seeking a Telecommunications Attendant to operate the hospital switchboard, paging system and information desk across multiple sites.

You will handle calls, code alerts, and assist internal and external clients with accurate information, while maintaining confidentiality and professionalism. The role requires 12th grade education, 6 months switchboard experience, and proficiency with Windows MS Office.

Formación

• Grade 12 education or equivalent.
• Minimum of 6 months related switchboard experience.
• Proven knowledge of switchboard and locating tools.
• Proficiency with Windows-based MS Office.
• Typing 35 wpm (testing may apply).
• Familiarity with hospital terminology and processes preferred.

Responsabilidades

• Answer main hospital lines and emergency lines.
• Process calls accurately and courteously.
• Refer callers using PC directory and paging system.
• Maintain confidentiality according to hospital policy.
• Operate paging equipment and notify staff per policy.
• Update on-call schedules and assist with on-call rooms and keys.

Conocimientos

Switchboard operations

Customer service

Keyboarding 35 wpm

MS Office

Public Address system

Emergency response awareness

Teamwork

Educación

Grade 12 education

Herramientas

Windows based systems

MS Office (Outlook Word Excel)

PC directory & paging system

Descripción del empleo

Position Details

Job Number: JR02025

Department: Telecommunications and Information Desk

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Regular, Full time

Contract Duration: (If applicable) 0 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $30.11 - $32.72

Schedule

Work Days: Holidays, Monday to Sunday, Weekends

Time of Day: , Afternoons, Days, Evenings, Nights

Shift: Hours - 4, Hours - 7.5, Various Rotating

Shift Start: (If applicable) AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates

Opening Date: 2026-09-15

Closing Date: 2026-09-22

Job Description

Position Summary

The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

Qualifications

• Grade 12 education or equivalent required
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting
• Proven knowledge of switchboard and locating tools and processes
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches
• Proficiency in keyboarding typing 35 wpm (subject to testing)
• Clerical testing may be required as part of the selection process
• Knowledge and familiarity with hospital terminology services personnel and processes is preferred
• Emergency Responders course would be considered a strong asset
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
• Proven strong work performance and attendance record are essential
• Ability to maintain composure while performing multiple tasks

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Answer main hospital internal and external telephone lines and emergency lines
• Efficiently process calls in an accurate and courteous manner
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Monitors fire panels gas and building alarms and security systems
• Supports directing and responding to inquiries at the Information Desk
• Maintains accurate documentation and record of daily activities
• Update on-call schedules used for locating hospital staff
• Performs all duties related to connecting and disconnecting patient phone service as required
• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls
• Distributing keys and pagers and assigning on-call rooms to authorized staff
• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly
• Participates in the orientation and training of new employees
• Reviews and commits to applicable departmental and hospital policies and procedures
• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process [e-mail].