Technology Learning Specialist

Osler, Hoskin & Harcourt LLP; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Osler, Hoskin & Harcourt LLP is seeking a Technology Learning Specialist to design and deliver innovative technology training for all firm members. This hybrid role is ideal for someone with a strong background in adult training and excellent communication skills, fostering a collaborative learning environment.

Qualifications

• Minimum 3 years experience designing and delivering technology training.
• Experience in a law firm or professional services organization preferred.
• Demonstrated ability to create engaging learning experiences.

Responsibilities

• Facilitates learning sessions and new hire orientation.
• Designs methodologies to address learning needs.
• Provides support to solve complex problems requiring in-depth application knowledge.

Skills

Excellent communication

Facilitation skills

Organizational skills

Interpersonal skills

Client service focus

Education

University degree

Adult training certification

Tools

MS Office Suite

Adobe products

Windows OS

Captivate

Camtasia

Job description

Join to apply for the Technology Learning Specialist role at Osler, Hoskin & Harcourt LLP

Join to apply for the Technology Learning Specialist role at Osler, Hoskin & Harcourt LLP

Are you a technology trainer looking for your next opportunity? See below for a chance to join a national learning team that values collaboration and excellence.

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, Technology Learning Services, the Technology Learning Specialist will be part of the team that designs and delivers comprehensive technology skills and knowledge training. Our goal is to ensure all firm members possess relevant skills, resources and information needed to operate efficiently and effectively, while providing seamless client service. In addition to facilitating ongoing orientation and upskilling programs, this role will also support the design and implementation of technology training related to Firm initiatives and special projects.

Major Responsibilities

• Facilitates learning sessions, new hire orientation and webinars to all Firm members, ensuring experiences are engaging, informative and relevant to the target audience
• Designs methodologies and learning strategies to identify and address needs aligning to firm goals and objectives
• Leverages and maintains relevant learning materials, resources, procedures and best practice documentation ensuring the effectiveness of current material such as eLearning, instructor led and reference guides
• Provides support to Firm members to solve complex problems that require more in-depth knowledge of certain applications and promotes best practices in work processes
• Supports learning projects within team and the firm
  
  

Position Requirements

Education and Experience

The position requires a minimum 3 years’ experience designing and delivering technology training, including a university degree. Adult training certification preferred. Experience in a law firm or professional services organization would be a significant asset.

Knowledge and Skills

• Excellent communication (verbal and written), facilitation, organizational and interpersonal skills
• Expertise in the MS Office Suite, Adobe products, and Windows OS. Knowledge of other legal applications would be an asset
• Ability to collaborate with project teams to identify business and learning needs
• Strong client service focus with ability to develop professional relationships across all levels within the Firm
• Ability to develop e-learning using Captivate, Camtasia, or similar software would be an asset
  
  

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.

#HYBRID

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Law Practice

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