Technology Learning Specialist

The New York Times; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

A leading law firm in Canada is seeking a Technology Learning Specialist to enhance technology training for its members. The role focuses on delivering engaging learning experiences and developing relevant training materials, requiring a university degree and strong communication skills.

Qualifications

• Minimum 3 years’ experience in technology training.
• Preference for experience in a law firm or professional services organization.
• Ability to develop e-learning content.

Responsibilities

• Facilitate training and onboarding for Firm members.
• Design learning strategies aligned to firm goals.
• Maintain and leverage effective learning materials.

Skills

Communication

Facilitation

Organizational Skills

Interpersonal Skills

Client Service Focus

Education

University Degree

Adult Training Certification

Tools

MS Office Suite

Adobe Products

Windows OS

Captivate

Camtasia

Job description

Are you a technology trainer looking for your next opportunity?See below for a chance to join a national learning team that values collaboration and excellence.

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, Technology Learning Services, the Technology Learning Specialist will be part of the team that designs and delivers comprehensive technology skills and knowledge training. Our goal is to ensure all firm members possess relevant skills, resources and information needed to operate efficiently and effectively, while providing seamless client service. In addition to facilitating ongoing orientation and upskilling programs, this role will also support the design and implementation of technology training related to Firm initiatives and special projects.

Major Responsibilities

• Facilitates learning sessions, new hire orientation and webinars to all Firm members, ensuring experiences are engaging, informative and relevant to the target audience
• Designs methodologies and learning strategies to identify and address needs aligning to firm goals and objectives
• Leverages and maintains relevant learning materials, resources, procedures and best practice documentation ensuring the effectiveness of current material such as eLearning, instructor led and reference guides
• Provides support to Firm members to solve complex problems that require more in-depth knowledge of certain applications and promotes best practices in work processes
• Supports learning projects within team and the firm

Position Requirements

Education and Experience

The position requires a minimum 3 years’ experience designing and delivering technology training, including a university degree. Adult training certification preferred. Experience in a law firm or professional services organization would be a significant asset.

Knowledge and Skills

• Excellent communication (verbal and written), facilitation, organizational and interpersonal skills
• Expertise in the MS Office Suite, Adobe products, and Windows OS.Knowledge of other legal applications would be an asset
• Ability to collaborate with project teams to identify business and learning needs
• Strong client service focus with ability to develop professional relationships across all levels within the Firm
• Ability to develop e-learning using Captivate, Camtasia, or similar software would be an asset

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted.Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.

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