Technician specialized in computer automation Office automation

Cofomo; Montreal; On-site; CAD 42,000 - 62,000; Full time

Job summary

COFOMO, a Montreal-based leader in digital and AI consulting, seeks a Technician specialized in computer automation and office automation to support device migrations, equipment configuration, and vendor coordination. You will document processes, analyze issues, and collaborate with multidisciplinary teams to deliver quality service.

The ideal candidate has a background in a computer science discipline (AEC/DEC), strong communication skills, and a customer-focused mindset.

Qualifications

• Background in an AEC or DEC level computer science discipline.
• Customer-service oriented approach.
• Excellent written and oral communication and pedagogical skills.
• Able to work with multidisciplinary teams.
• Strong analytical and synthesis abilities and methodical investigation.
• Health field experience is an asset.

Responsibilities

• Support the migration of cellular devices to a new vendor.
• Coordinate activities with supplier and users.
• Ensure acquisition, reception and configuration of equipment.
• Follow up on ticketing and process requests in progress.
• Document activities carried out as part of the migration.
• Analyze technical needs and issues to contribute to their resolution.
• Collaborate with stakeholders and provide quality customer service.

Skills

Customer service

Analytical skills

Teamwork

Communication

Pedagogical skills

Education

AEC/DEC in Computer Science

Tools

Ticketing system

Job description

87555# Technician specialized in computer automation Office automationMontrealVirtualCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :** • Support the migration of cellular devices to a new vendor; • Coordinate activities with supplier and users; • Ensure the acquisition, reception and configuration of equipment; • Follow up on ticketing and process the various requests in progress; • Document the activities carried out as part of the migration; • Analyze technical needs and issues in order to contribute to their resolution; • Collaborate with various stakeholders and provide quality customer service. **The profile we are looking for is as follows:** • Have a background in an AEC or DEC level computer science discipline; • Possess a customer service-oriented approach; • Demonstrate excellent written and oral communication and pedagogical skills; • Know how to work effectively with multidisciplinary teams; • Demonstrate good analytical and synthesis skills as well as method and rigor in investigation; • Experience in the health field (an asset).