Technician, Product administration

Relevance; Quebec; Remote; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance (telemedicine)

Telework equipment reimbursement

Job summary

Desjardins is seeking a product administration technician to provide expert technical support for projects and complex operational issues within the Investment Products Operations Management Vice Presidency. You will conduct specialized studies, prepare technical notes, and guide teams in using established standards and tools.

With a General college diploma and at least three years of relevant experience, you will work in a role that requires French proficiency and strong English skills,

Qualifications

• General college diploma in a related field.
• A minimum of three years of relevant experience.
• Knowledge of French is required.
• Advanced proficiency of English due to duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.

Responsibilities

• Provide technical support for projects and complex operational issues.
• Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans.
• Prepare technical notes to enhance the skills and knowledge of users and their teams.
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.
• Provide technical support for the implementation of new products and tools.

Skills

French knowledge

English proficiency

Education

General college diploma in a related field

Job description

This posting is intended primarily for unionized employees covered by the AESF-Québec bargaining unit within the Investment Products Operations Management Vice Presidency.

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to:

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems
• Provide technical support for the implementation of new products and tools.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Remote

What you bring to the table

• General college diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)
• Available to work on a rotating schedule from Monday to Thursday between 8:00 a.m. and 8:00 p.m., and on Fridays between 8:00 a.m. and 5:00 p.m.

Action oriented, Ambiguity, Communicates effectively, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DGOPP-QC-FISA (00004) (2014-10-22 - )

Job Family

Administration (FG)

Unposting Date

2026-10-12