Technician, Product administration

Desjardins Technology Group; Montreal (administrative region); On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and telework设备

Job summary

Desjardins Technology Group in Montreal is seeking a temporary Product Administration Technician to provide administrative support for Desjardins components and help administer specialized products and member accounts.

You will research and analyze processes, manage information, and design reports while collaborating with your unit on procedures. The role requires a college diploma and at least two years of related experience, with French language proficiency and intermediate English.

Qualifications

• College diploma in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required and English is needed for interaction with partners and clients.

Responsibilities

• Provide administrative support to Desjardins components and help administer specialized products and member/client accounts.
• Serve as technical collaborator and provide discipline-specific support for unit activities, initiatives and processes.
• Research and analyze processes, information management and data processing.
• Design, produce and analyze reports on your sector's activities.
• Prepare technical notes to enhance users' skills and knowledge and help practitioners follow processes and use business solutions.

Skills

French language

English language

Education

College diploma in a related field

Job description

Temporary position for 12 months.

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

Technical Support Details

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit's processes and use its business solutions, tools and systems
• Review information requests and conduct research to respond in accordance with standards and policies
• Design, produce and analyze reports on your sector's activities.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Decision quality, Situational adaptability, Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DGOPP-MTL-SEPB 575 (00011) (2015-01-01 - )