Technical Writer

Ian Martin Group; Calgary; On-site; CAD 96,000 - 107,000; Full time

Job summary

Ian Martin Group is hiring a Technical Writer for a Calgary-based contract with a leading financial institution. The role centers on auditing and overhauling user guides, job aids, and system workflows in preparation for a major business banking release.

You will translate complex SaaS specifications into clear end-user procedures, centralize content in Confluence and SharePoint, and support governance, security, and regulatory standards.

Qualifications

• 5+ years of dedicated technical writing experience in SaaS or financial services.
• Ability to translate complex SaaS specs into end-user workflows and guides.
• Bachelor’s degree in Technical Writing or related field; CPTC or Agile certs preferred.

Responsibilities

• Conduct documentation audits and gap assessments for existing resources.
• Author and standardize manuals, guides, and release notes for CreditLens SaaS.
• Centralize documents in Confluence/SharePoint and maintain governance standards.
• Produce user-friendly resources for upcoming business banking platform release.

Skills

Technical writing

SaaS

Banking knowledge

APIs documentation

Education

Bachelor’s degree in Technical Writing or related field

Tools

Confluence

SharePoint

Job description

Technical Writer

• Pay Rate: $73.53/hour, depending on experience
• Contract End: March 31, 2027
• Location: Calgary, Alberta

Raise is currently hiring a Technical Writer member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable. Our Client isa market leading financial institution

Description

The Technical Writerin this role will lead lead the audit, gap assessment, and comprehensive overhaul of our user guides, job aids, and system workflows in preparation for an upcoming major business banking release. In this role, you will bridge the gap between complex engineering specifications and end-user comprehension by translating intricate technical workflows, system specifications, and API/model updates into clear, structured, and audit-ready documentation.

Responsibilities

• 1. Documentation Audit & Gap Assessment
• Audit Existing Resources: Thoroughly evaluate current CreditLens user guides, job aids, and support resources to identify outdated procedures, missing functionality, and structural gaps.
• Usage & Metrics Analysis: Analyze usage metrics, click-through rates, and stakeholder feedback to prioritize documentation updates and optimize content structure.
• Gap Assessment Report: Deliver a detailed assessment outlining required updates, actionable recommendations, and a content overhaul roadmap.
• 2. User Guide Overhaul & Ongoing Maintenance
• Author & Standardize Content: Write, update, and standardize technical manuals, comprehensive user guides, release notes, and step-by-step procedure documents for the CreditLens SaaS platform.
• Support Business Banking Release: Produce intuitive support resources and job aids tailored to the upcoming major business banking platform release.
• Target Operating Models (TOMs): Translate complex technical system specifications, workflow changes, and API/model updates into easy-to-read documentation for business end-users and technical support teams.
• 3. Content Centralization & Governance
• Resource Centralization: Organize and maintain all technical documentation in centralized, shared repositories (e.g., Confluence, SharePoint) to ensure single-source truth.
• Audit Readiness: Ensure all documentation adheres to enterprise formatting, security standards, regulatory guidelines, and internal governance frameworks.

Qualifications

• 5+ years of dedicated technical writing experience, ideally within SaaS environments, enterprise software, or commercial financial solutions.
• Prior experience in Banking, Commercial Credit, or Financial Services is strongly preferred (familiarity with CreditLens or similar SaaS credit underwriting platforms is a major asset).
• Ability to quickly grasp complex SaaS architecture, data models, APIs, and business logic.
• Proven ability to translate high-level system specs into granular, step-by-step end-user workflows and visual procedure guides.
• Strong interpersonal skills to extract critical information from Developers, Business Analysts, Product Managers, and Credit Specialists.
• Experience using analytics and user feedback to structure intuitive information architecture.
• Education and Certifications
• Bachelor’s degree in Technical Writing, Communications, Computer Science, Information Technology, English, or a related discipline. Equivalent practical experience will also be considered.
• Preferred Certifications (Nice to Have):
• Certified Professional Technical Communicator (CPTC) by STC
• Pragmatic Institute / Product Documentation Certification
• Agile/Scrum certifications (e.g., CSM, PSM) or familiarity with Agile software delivery lifecycles

Additional Information

• A requirement for candidates when they are hired for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score)

Looking for meaningful work? We can help!

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/