Technical Support Representative

Impact Recruitment; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

3 weeks vacation and personal days

RSP matching

Flex days program

Professional development

Job summary

Aplin is partnering with North America‑based brands to hire a Technical Support Representative in Vancouver. This role blends administration, frontline technology support, data tasks, and project coordination for internal teams.

You will work across onboarding, IT support, data administration, and reception coverage, gaining hands-on experience with Microsoft systems, CRM platforms, and technology upgrades. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of Technical Support experience in a professional environment.
• 1–2 years of first-level technical support experience, acting as a key contact for internal users.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced setting.
• Effective written and verbal communication skills.
• Experience with Microsoft platforms (Outlook, Teams, SharePoint) and CRM tools is expected; Microsoft 365 administration tools are a plus.

Responsibilities

• Provide first-level end-user support across core systems, with a focus on Microsoft platforms (Outlook, Teams, SharePoint, CRM tools).
• Coordinate user onboarding, offboarding, and system changes, including access management, licensing, and invoice tracking.
• Support office technology including phone systems, printers, and AV equipment, liaising with external vendors for setup and maintenance.
• Contribute to system upgrades by participating in testing and implementation activities.
• Maintain accurate records and ensure compliance with applicable electronic communications regulations.
• Perform data administration tasks such as reporting, data extraction, cleansing, and reconciliation.

Skills

MS Office suite

User support

Onboarding support

Documentation

Team collaboration

Tools

Microsoft 365 admin tools

Power BI

Job description

We are partnering with a well-established professional services organization to hire a Technical Support Representative to join its corporate support team. This is a varied role that combines administration, front-line technology support, systems coordination, and operational tasks, making it an excellent opportunity for someone who enjoys being the go-to resource for internal teams.

About Our Client

Our client is a financial advisory firm based in Vancouver and has been operating for the past 50 years. They offer a variety of services, including financial planning and ongoing monitoring. Advisors from the firm work very closely with the clients, ensuring their insights and experiences are integrated into their strategic planning.

About The Opportunity

The Technical Support Representative role offers an excellent opportunity for someone who enjoys a blend of administrative, operational, and technical responsibilities. You’ll work across onboarding, IT support, data administration, reception coverage, and project coordination, giving you broad exposure to multiple facets of corporate operations. The position includes hands‑on experience with Microsoft systems, CRM platforms, and technology upgrades, providing valuable technical skills that are highly transferable.

About The Position

• Provide first-level end-user support across core systems, with a strong focus on Microsoft platforms such as Outlook, Teams, SharePoint, and CRM tools
• Coordinate user onboarding, offboarding, and system changes, including access management, licensing, and invoice tracking
• Support office technology including phone systems, printers, and AV equipment, liaising with external vendors for setup, maintenance, and issue resolution
• Contribute to system upgrades by participating in testing and implementation activities
• Maintain accurate records and ensure compliance with applicable electronic communication regulations
• Perform data administration tasks such as reporting, data extraction, cleansing, and reconciliation across multiple internal systems
• Assist with front desk coverage as needed, supporting reception during absences and peak periods
• Develop and maintain internal documentation, including procedures and process updates
• Take meeting notes and track action items to support team follow-ups
• Support various operational, administrative, and project-related initiatives as required

The Requirements

• Minimum 2 years of Technical Support experience in a professional environment
• 1–2 years of experience providing first-level technical support, acting as a key point of contact for internal users
• Strong organizational skills with the ability to manage competing priorities in a fast-paced setting
• Effective written and verbal communication skills
• Comfortable working both independently and collaboratively within a team
• Proficiency in Microsoft Office applications, including Excel and PowerPoint
• Exposure to Microsoft 365 administration tools (e.g., Entra, Intune, Teams) is considered an asset
• Basic knowledge of cloud platforms such as Microsoft Azure is an asset
• Experience with reporting or data visualization tools (e.g., Power BI) is an asset

Compensation & Benefits

• Annual salary range is $60,000 - $70,000, commensurate with experience
• Competitive benefits
• 3 weeks vacation and personal days
• RSP matching
• Flex days program
• Professional development

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.