Client Service Specialist (Group Benefits)

Impact Recruitment; Vancouver; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary plus bonus

Paid vacation

Flexible work schedule

Opportunities for career growth

Supportive team environment

Job summary

A leading recruitment firm is seeking an experienced Client Service Specialist for their Vancouver office. The role involves principal client contact, administrative support, and project coordination in benefits administration. The ideal candidate has over 8 years of experience in group benefits and possesses strong client service skills. This position offers a competitive salary along with a flexible work schedule, paid vacations, and opportunities for growth into senior management, making it a perfect fit for a dynamic professional.

Qualifications

• Minimum of 8 years of experience in group benefits.
• Strong client service and case management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Act as the main contact for client inquiries.
• Manage benefit plan administration and client cases.
• Prepare, coordinate, and follow up on plan amendments and reports.

Skills

Client service

Case management

Communication skills

Microsoft Office proficiency

Job description

Are you an experienced benefits professional looking for your next career move? We are currently recruiting for a TPA client with a strong presence in the group insurance and benefits industry. The company has recently expanded through a significant acquisition.

With a flexible work arrangement and opportunities for advancement, this organization is a great fit for someone eager to evolve into senior management roles within a group benefit team.

They are seeking a seasoned Client Service Specialist (Group Benefits) to join their Vancouver office, where you will work directly with senior leadership and support clients in various industries. The role offers a mix of client-facing responsibilities, administrative support, project coordination, and workflow management, providing a comprehensive experience in benefits administration.

Responsibilities

• Act as the main contact for client inquiries, managing benefit plan administration and client cases proactively.
• Prepare, coordinate, and follow up on plan amendments, reports, appeals, and strategic documents.
• Provide administrative support related to trusts, including reporting and responding to related inquiries.
• Collaborate with other teams to ensure accurate processing and reporting.
• Handle escalations related to claims, billing, and admin issues.
• Organize and facilitate client meetings, including scheduling, preparing agendas, and taking minutes.
• Support project management initiatives and suggest workflow improvements.
• Assist senior management with administrative tasks, correspondence, and documentation.
• Maintain organized, confidential client files and ensure deliverables are met in a timely manner.

Qualifications

• Minimum of 8 years of experience in group benefits, with strong client service and case management skills.
• Prior experience working with health trusts would be an asset
• Demonstrated ability to work independently, juggle multiple priorities, and exercise sound judgment.
• Excellent communication skills
• Proficiency in Microsoft Office applications.
• High level of professionalism, discretion, and attention to detail.
• Willingness to travel occasionally for client visits or meetings.

Benefits & Perks

• Competitive salary plus bonus (85,000 - $110,000 salary range, commensurate with experience)
• Paid vacation
• Flexible work schedule with 1-2 days of remote work per week.
• Opportunities for career growth into senior leadership roles.
• Supportive team environment with experienced colleagues and close collaboration with leadership.

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.