IT Specialist

Lorval Capital Management; City of Langley; Sur place; CAD 70 000 - 110 000; Plein temps

Résumé du poste

Lorval Capital Management in Langley, BC seeks an IT Specialist to maintain hardware/software, troubleshoot issues, and support IT projects. You will work with the IT team and end-users to ensure reliable technology operations.

You will install and configure devices, monitor performance, document procedures, and provide training on security best practices and system usage. A strong foundation in IT support and networking is required.

Qualifications

• Associate's degree or higher in IT/CS or related field.
• 3+ years in technical support or IT specialist role.
• Strong knowledge of hardware, software and networking technologies.
• Familiarity with Windows, macOS and Linux.
• Experience with troubleshooting tools and remote support capabilities.
• Excellent problem-solving and communication skills.

Responsabilités

• Install, configure, and maintain hardware and software systems and peripherals.
• Troubleshoot IT issues and provide end-user support.
• Assist with IT project planning, upgrades, migrations, and new technology implementations.
• Monitor system performance and security; implement preventative measures.
• Maintain asset inventories and licensing compliance.
• Create and update system documentation and user guides.
• Provide training on technology use and best-practices.

Connaissances

Problem-solving

Communication

Interpersonal skills

Team collaboration

Analytical thinking

Formation

Associate's degree or higher in Information Technology/CS

Outils

Windows

macOS

Linux

Networking basics

Description du poste

The IT Specialist is responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects to ensure the smooth operation of the organization's technology infrastructure. This individual will work closely with the IT team and end-users to troubleshoot and resolve IT-related issues, while continuously monitoring and improving the overall technology environment.

Duties and Responsibilities:

• Install, configure, and maintain hardware and software systems, including workstations, servers, printers, and network equipment
• Troubleshoot and resolve IT-related issues, providing timely and effective support to end-users
• Assist with the planning and execution of IT projects, such as system upgrades, migrations, and new technology implementations
• Monitor system performance and security, implementing proactive measures to prevent potential issues
• Maintain accurate inventory records for hardware and software assets, ensuring proper asset management and licensing compliance
• Create and update system documentation, including user guides, technical specifications, and support procedures
• Provide training and guidance to end-users on the proper use of technology and best practices for maintaining system security and performance

Required Qualifications:

• Associate's degree or higher in Information Technology, Computer Science, or a related field
• 3+ years of experience in a technical support or IT specialist role
• Strong knowledge of hardware, software, and networking technologies
• Familiarity with various operating systems, such as Windows, macOS, and Linux
• Experience with troubleshooting tools and techniques, as well as remote support capabilities
• Excellent problem-solving and critical thinking skills
• Strong interpersonal and communication skills, with the ability to effectively interact with end-users and team members