Technical Support Analyst

Insight Global; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking an IT support specialist to provide technical assistance for a healthcare PACS system. The role involves phone and remote access support, scope and troubleshoot issues, and drive resolution with customers and internal teams.

The candidate should have a 2-year IT diploma or CS degree, strong customer service, and hands-on experience with Windows OS, Active Directory, and TCP/IP networking; CCNA certification is a plus.

Qualifications

• Requires 2-year IT diploma or a CS degree, with strong customer service ability.
• Experience in a healthcare PACS or similar support environment is beneficial.
• Proficient in Windows OS,AD, and network fundamentals; ability to troubleshoot under pressure.

Responsibilities

• Provide technical support for PACS via phone and remote access.
• Scope, troubleshoot, and drive issues to resolution with clients and internal teams.
• Collaborate in a fast-paced support center to ensure timely problem solving.

Skills

Windows OS troubleshooting

TCP/IP networking

Active Directory

Windows command line

Powershell

Windows Server

OSI model knowledge

Linux experience

Programming/coding

Strong customer service

Education

2-year IT diploma or Bachelor's in CS

Tools

CCNA Certification

Job description

Job Description

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.

Skills and Requirements

• Knowledge of troubleshooting Windows Operating Systems and WKS
• Basic knowledge of TCP/IP network operation
• Basic Knowledge of Active Directory operation and troubleshooting
• 2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience- Very strong customer service ability and communication skills.
• Windows command line, Powershell, proficiency- Windows server experience
• Detailed knowledge of TCP/IP and OSI model
• CCNA – Cisco Certified Network Associate
• Experience working in a Support Center
• Proficiency in Troubleshooting Active Directory
• Experience providing technical support in a collaborative environment.
• LINUX experience
• Programming/coding experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].