AV Technical Support Engineer

Impression Recruitment; Halifax; On-site; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Career progression

Collaborative team environment

Job summary

Impression Recruitment in Halifax is seeking a Technical Support Engineer to join the team. You will support customers with complex issues across collaboration technology, both remotely and on-site when required, while developing your technical expertise.

The role suits someone from IT support or field engineering who enjoys troubleshooting, customer interaction and taking ownership of issues through to resolution. Salary £28,000–£35,000 per year, full-time, permanent.

Qualifications

• Experience in technical/IT support or field engineering.
• Strong troubleshooting skills to diagnose problems.
• Experience with SLA-driven customer support.
• Excellent communication and customer-focused approach.
• Ability to manage multiple issues and prioritise workloads.
• Willingness to travel to customer sites.

Responsibilities

• Provide technical support across a range of workplace technology solutions.
• Diagnose and resolve technical issues remotely and at customer locations.
• Manage support cases from initial investigation through to resolution.
• Maintain accurate technical records and documentation.
• Work closely with customers, suppliers and internal teams to deliver effective solutions.
• Carry out proactive system checks and preventative maintenance activities.
• Support implementation, onboarding and technical improvement projects.
• Escalate complex issues appropriately while maintaining ownership of customer communication.

Skills

Technical support

Troubleshooting

Communication

Customer focus

SLA management

Travel

Job description

Job Title: Technical Support Engineer – Collaboration Technology

Location: Halifax

Salary: £28,000 – £35,000 per annum

Hours: Full Time, Permanent (Monday to Friday)

Are you an experienced technical support professional looking to progress your career within a specialist technology environment?

Our client is a successful technology solutions provider delivering advanced workplace technology services to a broad customer base. They are looking for a Technical Support Engineer to join their team, supporting customers with complex technical issues and delivering high quality solutions.

This role would suit someone from an IT support, field engineering or technical services background who enjoys troubleshooting, customer interaction and taking ownership of issues through to resolution.

You’ll work with a range of collaboration and workplace technologies, supporting customers remotely and when required on site while developing your technical expertise within a growing business.

Key Responsibilities

• Provide technical support across a range of workplace technology solutions.
• Diagnose and resolve technical issues remotely and at customer locations.
• Manage support cases from initial investigation through to resolution.
• Maintain accurate technical records and documentation.
• Work closely with customers, suppliers and internal teams to deliver effective solutions.
• Carry out proactive system checks and preventative maintenance activities.
• Support implementation, onboarding and technical improvement projects.
• Escalate complex issues appropriately while maintaining ownership of customer communication.

Experience Required

• Previous experience within technical support, IT support, field engineering or a similar environment.
• Strong troubleshooting skills with the ability to diagnose technical problems.
• Experience supporting customers within an SLA driven environment.
• Excellent communication skills and customer focused approach.
• Ability to prioritise workloads and manage multiple technical issues.
• Comfortable working independently and as part of a technical team.
• Willingness to travel to customer sites when required.

What’s On Offer

• Salary of £28,000 – £35,000 per annum.
• Opportunity to work with advanced technologies.
• Exposure to international customers and complex technical environments.
• Ongoing training and technical development.
• Career progression within a growing specialist technology business.
• A collaborative and supportive technical team.

If you’re an experienced support professional looking for a role where you can develop your technical expertise and make a real impact, we’d love to hear from you.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.