Technical Support Engineer

Impression Recruitment; Halifax; Hybrid; CAD 47,000 - 57,000; Full time

Benefits offered by this job

Hybrid working

Ongoing training and development

Career progression opportunities

Job summary

Impression Recruitment is hiring a Technical Support Engineer in Halifax. The role offers full-time permanent work with hybrid working and training to support a growing technology solutions environment.

You will handle customer queries, diagnose issues and provide excellent service while expanding your knowledge across workplace technologies and collaboration tools.

Qualifications

• Strong problem solving ability and logical approach to troubleshooting.
• Confident communication skills to support customers professionally.
• Good organisation to manage multiple priorities.
• Willingness to learn new technologies and systems.
• Good knowledge of Microsoft Office applications.
• Experience using ticketing or service management systems.
• Exposure to workplace technology or hardware support.
• Technical qualifications or relevant training.

Responsibilities

• Provide first line technical support to customers through telephone, email and remote support tools.
• Investigate and resolve technical issues, ensuring problems are managed through to completion.
• Log, update and maintain accurate records of support cases.
• Communicate clearly with customers throughout the support process.
• Assist with system checks, preventative maintenance and technical improvements.
• Support senior members of the technical team with more complex issues.
• Maintain documentation and contribute ideas to improve service delivery.
• Work collaboratively with colleagues, customers and external partners.

Skills

Problem solving

Communication skills

Organization skills

Willingness to learn

MS Office

Education

Technical qualifications

Tools

Ticketing system

Job description

Job Title: Technical Support Engineer

Location: Halifax

Salary: £25,000 – £30,000 per annum

Hours: Full Time, Permanent (Monday to Friday)

Are you looking to start your career within technical support and develop your skills within a specialist technology environment?

Our client is a growing technology solutions provider supporting businesses with workplace technology, collaboration tools and technical services. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their expanding support team.

This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment.

You’ll support customers with technical queries, helping to diagnose issues, resolve problems and ensure external users receive an excellent service. You’ll also gain exposure to a wide range of workplace technologies, with full support and training provided to develop your technical knowledge.

Key Responsibilities

• Provide first line technical support to customers through telephone, email and remote support tools.
• Investigate and resolve technical issues, ensuring problems are managed through to completion.
• Log, update and maintain accurate records of support cases.
• Communicate clearly with customers throughout the support process.
• Assist with system checks, preventative maintenance and technical improvements.
• Support senior members of the technical team with more complex issues.
• Maintain documentation and contribute ideas to improve service delivery.
• Work collaboratively with colleagues, customers and external partners.

Experience Required

• Strong problem solving ability and logical approach to troubleshooting.
• Confident communication skills with the ability to support customers professionally.
• Good organisation skills with the ability to manage multiple priorities.
• Comfortable learning new technologies and systems.
• Good knowledge of Microsoft Office applications.

Desirable

• Experience using ticketing or service management systems.
• Exposure to workplace technology, collaboration tools or hardware support.
• Technical qualifications or relevant training.

What’s On Offer

• £25,000 – £30,000 per annum
• Hybrid working
• Growing and collaborative team with specialist knowledge
• Ongoing training and development with career opportunities
• Exposure to a wide range of customers and technical environments.

If you’re technically curious, enjoy solving problems and want to build a career within a specialist technology environment, we’d love to hear from you.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.