AV Support Technician

ET Group; Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

3 weeks vacation

Emergency leave

Training & development

Onboarding & growth

Job summary

ET Group is seeking an AV Support Technician to deliver in-person and remote support across the Greater Toronto Area for government and enterprise clients. You will handle AV incidents, troubleshoot hardware, and provide white-glove service for meetings and rooms.

Candidates should have several years of AV installation/support experience, be able to read AV drawings, and hold or be eligible for required security clearances.

Qualifications

• Several years of AV installation/support experience.
• Able to read AV design drawings.
• General networking knowledge (TCP/IP, switches).
• Experience with Windows and Office 365, MS Teams.
• Willingness to obtain required security clearances.
• Must have a personal vehicle and G license.
• Physical ability to lift heavy materials and work at height.
• Experience in a B2B customer-service environment.

Responsibilities

• Provide prompt L1/L2 AV incident resolution per SLAs.
• Diagnose defective hardware and facilitate on-site escalation (L3).
• Deliver white-glove on-site support for meetings and rooms as needed.
• Document events and communications in incident-management tools.
• Own and complete onsite task requirements and pre-visit prep.
• Research room details and ensure parts/tools are ready for visits.
• Conduct routine room inspections and assist with overflow tasks.
• Follow L2–L3 processes before dispatching additional resources.
• Maintain up-to-date knowledge of technologies and complete required certifications.

Skills

AV technology

Networking basics

MS Teams/Zoom

Windows & Office 365

Customer service (B2B)

Security clearance eligibility

G license

Physical stamina / lift

Tools

Crestron DM/NVX

Biamp Tesira

QSC

Cisco codecs

Video conferencing platforms

Job description

• Compensation: CAD 70000 - CAD 85000 - yearly

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors, our team members may require various clearances. We seek team players ready to assist and support in other areas, including Staging and/or installations when necessary.

Accountabilities:

• Offering prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.
• Connecting to, managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required.
• Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.
• Documenting events and communications associated with service incident response in designated incident-management tools.
• Owning and completing all field team processes, Onsite Task requirements
• Ensuring Core responsibilities are followed daily, which would include, Pre-visit preparation, confirm all necessary parts, tools, are available and packed for the site visit. Thoroughly researching the assisted service call and room details to understand the scope and history of the issue.
• Conducting routine inspections of meeting rooms to ensure they are ready for use.
• Assisting with technical service team task overflow when required.
• Following L2 – L3 request processes, maximizing all possible internal options first before engaging dispatch for additional resources.
• Continuing knowledge development, maintain up-to-date expertise on new and existing technologies relevant to ETG systems. Actively complete all required certifications and training courses as directed or needed to support current and future projects.
• Working hours may include evenings or weekends depending on business and client needs.

Qualifications

• Knowledgeable in the use and back-end management of AV technology, including:
  • Crestron DM/NVX.
  • Biamp Tesira/QSC.
  • Cisco codecs / video conferencing systems.
  • Video conferencing platforms (MS Teams, Zoom etc).
  • Wired and wireless microphones.
  • Certifications from manufacturers would be an asset.
• Several years of AV installation/support experience. You can read and understand AV design drawings.
• General networking knowledge (network protocols like TCP/IP, network switch configurations, etc).
• Experience working in a MS Windows and Office 365 environment, with proficiency in MS Teams.
• A service-oriented team member who has experience providing great customer service in a B2B environment.
• Willingness and ability to obtain required security clearances and confidentiality agreements.
• Physical capability to lift moderate to heavy materials and stand for extended periods.
• Ability to work at height and regularly climb and work on ladders.
• A personal vehicle and G license.

Additional Information

Further Details:

• Annual salary range: 70-85k CAD per year.
• Ability to obtain required security clearances and confidentiality agreements.
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal emergency leave days.
Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

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