AV Support Technician

ET Group; Canada; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Medical and dental coverage

3 weeks paid vacation (year 1)

6 personal emergency leave days

Training and skill development

Onboarding and mentoring program

Job summary

ET Group in Canada is seeking an AV Support Technician to provide in-person and virtual support across offices and regions, including government and enterprise sectors. You will handle L1–L2 AV incidents, diagnose and repair equipment, and occasionally participate in staging or installations.

The role requires strong AV knowledge (Crestron, Biamp, Cisco codecs), Windows/Office 365 proficiency, and a willingness to obtain security clearances.

Qualifications

• Several years of AV installation/support experience.
• Ability to read AV design drawings.
• General networking knowledge (TCP/IP, switches).
• Experience in MS Windows and Office 365, proficient with MS Teams.
• Willingness to obtain required security clearances.
• Physically able to lift moderate to heavy materials and work at height.
• Must have own vehicle and G license.

Responsibilities

• Provide L1 and L2 AV incident resolution in line with service levels.
• Connect to, manage and diagnose hardware; provide on-site support as needed.
• Deliver white-glove on-site support for meetings and rooms.
• Document events and communications in incident-management tools.
• Own and complete field team processes and Onsite Task requirements.
• Follow pre-visit prep; verify parts and tools; research room details.
• Conduct routine inspections of meeting rooms.
• Support with task overflow and escalation processes.
• Maintain knowledge of ETG systems; complete certifications and training.
• Work hours may include evenings or weekends as needed.

Skills

AV installation/support

Networking basics

MS Teams / Zoom

Customer service (B2B)

Security clearance willingness

Vehicle & G license

Job description

• Compensation: CAD 70,000 - CAD 85,000 - yearly

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canadalist, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors, our team members may require various clearances. We seek team players ready to assist and support in other areas, including Staging and/or installations when necessary.

Accountabilities:

• Offering prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.
• Connecting to, managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required.
• Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.
• Documenting events and communications associated with service incident response in designated incident-management tools.
• Owning and completing all field team processes, Onsite Task requirements
• Ensuring Core responsibilities are followed daily, which would include, Pre-visit preparation, confirm all necessary parts, tools, are available and packed for the site visit. Thoroughly researching the assisted service call and room details to understand the scope and history of the issue.
• Conducting routine inspections of meeting rooms to ensure they are ready for use.
• Assisting with technical service team task overflow when required.
• Following L2 – L3 request processes,maximizing all possible internal options first before engaging dispatch for additional resources.
• Continuing knowledge development, maintain up-to-date expertise on new and existing technologies relevant to ETG systems. Actively complete all required certifications and training courses as directed or needed to support current and future projects.
• Working hours may include evenings or weekends depending on business and client needs.

Qualifications

• Knowledgeable in the use and back-end management of AV technology, including:
  • Crestron DM/NVX.
  • Biamp Tesira/QSC.
  • Cisco codecs / video conferencing systems.
  • Video conferencing platforms (MS Teams, Zoom etc).
  • Wired and wireless microphones.
  • Certifications from manufacturers would be an asset.
• Several years of AV installation/support experience. You can read and understand AV design drawings.
• General networking knowledge (network protocols like TCP/IP, network switch configurations, etc).
• Experience working in a MS Windows and Office 365 environment, with proficiency in MS Teams.
• A service-oriented team member who has experience providing great customer service in a B2B environment.
• Willingness and ability to obtain required security clearances and confidentiality agreements.
• Physical capability to lift moderate to heavy materials and stand for extended periods.
• Ability to work at height and regularly climb and work on ladders.
• A personal vehicle and G license.

Additional Information

Further Details:

• Annual salary range: 70-85k CAD per year.
• Ability to obtain required security clearances and confidentiality agreements.
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal emergency leave days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

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