Technical Support – Ecommerce

YM Inc; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health and Dental Benefits Plan

Paid Sick Days

Employee Discount

Tuition Reimbursement

Ongoing Training and Development

Career Advancement Opportunities

Being part of an amazing, supportive和d

Job summary

YM Inc. is seeking a technically skilled Ecommerce Support professional to assist the Senior Ecomm Technical Support Analyst in managing and troubleshooting our ecommerce platforms.

The role focuses on Shopify integrations, MySQL management, and API configurations to ensure smooth order fulfillment and payment workflows. Ideal candidates have a BA/BS in CS or related field, at least two years in a similar ecommerce role, and hands-on experience with Shopify, Klarna, and Klaviyo.

Qualifications

• 2+ years’ experience in a related field.
• Knowledge of MySql scripting and Web Api tools.
• Experience with Shopify and understanding of eCommerce backend mechanism.
• Experience in a similar role in an eCommerce environment.

Responsibilities

• Provide technical assistance to users and assist the Senior Technical Support/Specialist in troubleshooting application issues.
• Assist in the operational maintenance and technical system maintenance of Ecommerce platforms.
• Management of Shopify eCommerce integrations and technical related tasks
• MySQL DB management, including reporting function.
• Understanding of API setups and configuration among platforms
• Front-end technical tasks related to Shopify, including Liquid application.
• Payment and marketing integrations, such as Klarna, Klaviyo.
• Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
• Document support interactions with end users and provide recommendations for improvement of the processes.

Job description

Pay:CA$60,000.00 – CA$70,000.00 per year

Job description:

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

How you will make a difference:

The Technical Support for Ecommerce is responsible for supporting the Ecommerce platforms. This job primarily assists the Senior Ecomm Technical Support Analyst/Ecomm Technical Support Manager in the management, administration, and troubleshooting of the eCommerce systems. Additional technical support related to skill set may also be required as a secondary responsibility.

What You’ll Do:

• Provide technical assistance to users and assist the Senior Technical Support/Specialist in troubleshooting application issues.
• Assist in the operational maintenance and technical system maintenance of Ecommerce platforms. These are,
• Management of Shopify eCommerce integrations and technical related tasks
• MySQL DB management, including reporting function.
• Understanding of API setups and configuration among platforms
• Front-end technical tasks related to Shopify, including Liquid application.
• Payment and marketing integrations, such as Klarna, Klaviyo.
• Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
• Document support interactions with end users and provide recommendations for improvement of the processes.

What You’ll Need:

• BA or BS Degree in Computer Science or related filed such as Mathematics, Statistics or equivalent experience
• 2+ years’ experience in a related field
• Knowledge of MySql scripting and Web Api tools.
• Experience with Shopify and understanding of eCommerce backend mechanism.
• Experience in similar role on eCommerce environment.
• Knowledge of retail systems is a plus.

What we offer:

• Competitive Compensation Package
• Health and Dental Benefits Plan
• Paid Sick Days
• Employee Discount
• Tuition Reimbursement
• Ongoing Training and Development
• Career Advancement Opportunities
• Being part of an amazing, supportive and collaborative team

This posting is for an open vacancy.

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This job posting is for an existing vacancy.

Artificial intelligence is used to screen, assess, or select applicants for this position.

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• North York, ON M6A 2W1: reliably commute or plan to relocate before starting work (required)

Experience:

• SQL: 3 years (required)
• Ecommerce Support: 2 years (required)
• Shopify: 1 year (required)

Work Location: In person