Technical Support: Data Insights, Jira & Ruby/Python

Apex Systems; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global IT services provider in Toronto is seeking a Technical Support Engineer to provide technical support in the online retail space. The ideal candidate will have strong problem-solving skills and experience with Ruby or Python, as well as proficiency in tools like Jira and various logging technologies. Responsibilities include data analysis, report generation, and managing stakeholder requests on JIRA Service Desk. This position offers a hybrid working model.

Qualifications

• Experience managing multiple testing environments.
• Knowledge of relational databases (PostgreSQL, SQL Server).
• Experience with telemetry/logging tools (DataDog, Dynatrace, New Relic, Sentry).

Responsibilities

• Interpret and analyze data using statistical techniques; generate reports.
• Identify trends within data sets to inform strategic decisions.
• Manage stakeholder requests via JIRA Service Desk, ensuring prompt resolution.

Skills

Strong problem-solving skills

Ability to read/write Ruby or Python code

Data analysis and reporting

Understanding of REST APIs and web technologies

Education

Bachelor’s Degree or 4+ years related experience

Tools

Jira

DataDog

PostgreSQL

Git

Job description

A global IT services provider in Toronto is seeking a Technical Support Engineer to provide technical support in the online retail space. The ideal candidate will have strong problem-solving skills and experience with Ruby or Python, as well as proficiency in tools like Jira and various logging technologies. Responsibilities include data analysis, report generation, and managing stakeholder requests on JIRA Service Desk. This position offers a hybrid working model.