Technical Support Engineer(Ads, Foodstorm)

Apex Systems; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global IT services provider in Toronto is seeking a Technical Support Engineer to provide technical support in the online retail space. The ideal candidate will have strong problem-solving skills and experience with Ruby or Python, as well as proficiency in tools like Jira and various logging technologies. Responsibilities include data analysis, report generation, and managing stakeholder requests on JIRA Service Desk. This position offers a hybrid working model.

Qualifications

• Experience managing multiple testing environments.
• Knowledge of relational databases (PostgreSQL, SQL Server).
• Experience with telemetry/logging tools (DataDog, Dynatrace, New Relic, Sentry).

Responsibilities

• Interpret and analyze data using statistical techniques; generate reports.
• Identify trends within data sets to inform strategic decisions.
• Manage stakeholder requests via JIRA Service Desk, ensuring prompt resolution.

Skills

Strong problem-solving skills

Ability to read/write Ruby or Python code

Data analysis and reporting

Understanding of REST APIs and web technologies

Education

Bachelor’s Degree or 4+ years related experience

Tools

Jira

DataDog

PostgreSQL

Git

Job description

Technical Support Engineer (Ads, Foodstorm)

Join to apply for the Technical Support Engineer (Ads, Foodstorm) role at Apex Systems.

Position Overview

Apex Systems is a global IT services provider. We are seeking a Technical Support Engineer with experience in Jira, coding in Ruby or Python, strong problem-solving skills, and relevant technical experience to support our client in the online retail space.

Job Details

• Start date: ASAP
• Location: Toronto/hybrid
• Application process: Apply via the platform or send resume to Mauncho Ogega at [email]

Responsibilities

• Interpret and analyze data using statistical techniques; generate reports.
• Identify trends within data sets to inform strategic decisions.
• Manage stakeholder requests via JIRA Service Desk, ensuring prompt resolution.
• Address complex challenges through research and communication to meet SLA standards.
• Collaborate with Product and Development teams to build new features and fix bugs.

Qualifications

Minimum:

• Bachelor’s Degree or 4+ years related experience.
• Knowledge of relational databases (PostgreSQL, SQL Server).
• Experience with telemetry/logging tools (DataDog, Dynatrace, New Relic, Sentry).
• Proficient with Jira, Zendesk, Intercom; familiar with automated workflows.
• Experience managing multiple testing environments.
• Understanding of REST APIs and web technologies.
• Ability to read/write Ruby or Python code.
• Experience with Git and GitHub.

Preferred:

• Ability to communicate technical topics clearly.
• Experience creating customer playbooks and SOPs.
• Strong project management skills.

Additional Information

This job posting is active and not expired. We are an equal opportunity employer committed to diversity and inclusion.