Desktop Deployment Specialist

MediSolution; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

Harris is seeking an IT Support Specialist to coordinate and deploy IT equipment for new hires and staff. You will work with hiring managers to order and activate mobile devices, manage hardware purchases, and maintain accurate asset records.

You will deploy new computers, support desktop configurations, and provide high-level end-user support for both on-site and remote staff. The role requires strong Windows 11 knowledge, experience with Intune/Jamf, and proficiency in Microsoft Office.

Qualifications

• Experience deploying Windows and MacOS systems, with preference for Intune and Jamf.
• Bilingual in English and French, able to communicate with technical and non-technical stakeholders.
• Strong Windows 11 knowledge; capable of diagnosing and resolving hardware/software issues.
• Proficient with Microsoft Word, Excel, and Outlook.
• Experience supporting meeting-room AV and collaboration tech (Teams Rooms, displays, cameras, mics).
• Excellent written and verbal communication; strong teamwork and customer service orientation.
• Detail-oriented with organizational skills and ability to prioritize.

Responsibilities

• Coordinate IT equipment deployment for new hires and existing staff.
• Manage ordering/activation of mobile phones with vendors; resolve order issues.
• Handle purchasing requests for computers and peripherals; maintain documentation and inventory.
• Create requisitions and purchase orders in the hardware system; track stock and shipments.
• Create shipping labels and monitor orders from placement to delivery.
• Investigate shipping delays; ensure PO matches shipments.
• Assist with inventory control and asset tracking; redeploy equipment as needed.
• Provide high-level desktop support and document deployment procedures.
• Field incoming technical support requests from local and remote users; deliver excellent service.
• Support meeting-room AV and collaboration tech; assist with setup and troubleshooting.
• Maintain incident management system for problem histories and resolutions.
• Participate in special projects and administrative tasks.

Skills

Windows deployment

MacOS deployment

Intune

Jamf

Bilingual EN/FR

Customer service

Communication

Team collaboration

Microsoft Office

AV support

Tools

ServiceNow

Job description

Key Responsibilities:

Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers. Coordinate the ordering and activation of mobile phones for new hires and existing employees, working directly with telecommunications vendors to resolve order, account, and service issues. Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory. Create Requisitions and Purchase Orders in our hardware ordering system for refilling office hardware stock and on behalf of the customers. Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time. Investigate and resolve any shipping delays, verifying that purchase orders match shipments. Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for. Evaluate and prioritize business-critical hardware for the organization. Deploy new computers to employees and new hires. Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting. Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures. Field incoming technical support requests from both local and remote end users with a focus on excellent customer service. Provide occasional support and troubleshooting for meeting-room audio/visual and collaboration technology. Maintain an incident management system to track technical problem histories and resolutions. Participate in special projects and perform administrative tasks as required.

Required Qualifications:

• 1+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf.
• Bilingual proficiency in English and French, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong knowledge of Windows 11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues.
• Proficiency in Microsoft applications: Word, Excel, and Outlook.
• Experience supporting and troubleshooting meeting-room audio/visual and collaboration technology, including conferencing equipment, displays, cameras, microphones, and Microsoft Teams Rooms or similar platforms.
• Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment.
• Superior attention to detail, organizational skills, and the ability to prioritize effectively.
• A strong commitment to providing high-quality customer service.
• A willingness to continue learning and improving technical skills.

Preferred Qualifications:

• Experience working in a support role for a software organization.
• ITIL knowledge and experience.
• Familiarity with ITSM ticketing systems and ServiceNow.
• Experience deploying equipment to a remote workforce.
• Previous experience with Jaggaer is a plus.

Salary Range: The hiring range for this role is $50,000 to $65,000 CAD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.