Technical Specialist-NOC

Eastlink; Halifax; On-site; CAD 85,000 - 105,000; Full time

Job summary

Eastlink seeks a Technical Specialist – NOC to join our Halifax team. The role focuses on monitoring and coordinating the health of Telephony and Transport networks from our Young Street office, with a strong emphasis on leadership communication and rapid problem resolution.

You will perform network monitoring, change management, and frontline data customer support in a 7-24 shift environment, contributing to reliable service delivery for our diverse telecommunications solutions.

Qualifications

• Proven written and verbal communication skills.
• Two-year accredited Electronics certificate.
• Strong analytical troubleshooting skills.
• Strong organizational skills and ability to multi-task.
• Proficient in MS Word & Excel.
• Ability to work in a 7-24 shift environment.
• Willingness to work overtime when required.

Responsibilities

• Monitor and coordinate the health of Eastlink’s Telephony & Transport networks.
• Manage Network monitoring and Transport Network (DWDM, SONET).
• Support Telephony Network and CATV plant operations.
• Handle ticket-based communications and frontline data customer support.
• Coordinate Change Management and network maintenance.
• Assist Support group coordination (Tiered support and Field Operations).
• Oversee Simulcast broadcast duties, monitoring, scheduling and execution.
• Follow escalation procedures.

Skills

Professional Communications

Analytical troubleshooting

Organizational skills

Multi-tasking

Overtime willingness

Education

Two-year Electronics certificate

Tools

MS Word

Excel

Job description

Technical Specialist – NOC

Designated office:

Young Tower

6080 Young Street

Halifax, NS

This position is:

100% working from the designated office location.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Responsibilities:

The Technical Specialist is responsible for a wide range of duties related to Eastlink’s Telephony & Transport networks. The candidate is responsible for the monitoring and coordination efforts required to maintain the health of these networks. The role is directly responsible to Eastlink’s, internal support, and management groups as well as dedicated data customers.

Leadership and communication skills that compliment strong technical troubleshooting skillsets are required.

Common duties also include:

• Network monitoring
• Transport Network (DWDM, SONET)
• Telephony Network
• CATV plant.
• Ticket based communications
• Front line data customer support
• Change Management – Network maintenance coordination
• Support group coordination. (Tiered support and Field Operations)
• Simulcast broadcast duties
• Escalation procedures.
• Simulcast Monitoring/Scheduling/Execution

Qualifications:

• Professional Communications – Strong written and verbal communications skills.
• Two-year accredited Electronics certificate
• Strong analytical trouble shooting skills
• Strong organizational skills and able to multi-task
• Proficient in MS Word & Excel
• Ability to work in 7-24 shift environment
• Work Overtime when required

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!