Field Operations - Training & Quality Specialist

Eastlink; Halifax; On-site; CAD 65,000 - 90,000; Full time

Job summary

Eastlink in Halifax, NS seeks a Field Operation – Training & Quality Specialist to design, deliver, and improve technical training for our field technicians, including new products and equipment. Reporting to the National Manager of Training and Quality, you will develop materials, coach staff, conduct quality inspections, and travel within Eastlink service areas to ensure consistent service delivery.

Ideal candidates possess electronics knowledge, strong communication, and proven ability to

Qualifications

• Post-secondary education in Electronics or equivalent is preferred.
• Experience in adult education is a strong asset.
• Excellent written and verbal communication skills.
• Strong presentation abilities for training delivery.
• Proficiency with Microsoft Word, PowerPoint and Excel.
• Ability to travel and hold a valid driver’s license.
• Independent, detail-oriented and accurate in work.

Responsibilities

• Design, develop, and maintain technical training materials for field technicians.
• Develop and deliver training programs for new products and field equipment.
• Collaborate with SMEs and operations to identify learning needs and align content with goals.
• Analyze quality results and performance trends to close knowledge gaps.
• Facilitate training sessions and provide coaching to field staff.
• Continuously improve programs based on feedback and outcomes.
• Conduct quality inspections and field audits to ensure standards.
• Investigate customer escalations related to installation quality and operations.
• Travel within Eastlink service areas to support delivery and coaching.

Skills

Electronics background

Adult education experience

Strong communication

Presentation skills

MS Office proficiency

Independent worker

Valid driver’s license

Education

Post-Secondary education (Electronics background asset)

Job description

Field Operation – Training & Quality Specialist

Eastlink

Designated Office

Young Tower
6080 Young Street
Halifax, NS

This Position Is

On-site - working all 5 days per week in the Office

Reporting to the National Manager of Training and Quality, the Training and Quality Specialist will be supporting the development, performance, and quality standards for our field Operations team. Working closely with Training & Quality team members, this role is responsible for assisting in both creation and delivery of technical training programs. Additionally, this role will assist in the development and delivery of training courses for new products equipment deployed in the field.

The successful candidate is a self-motivated learner who stays current with evolving technologies and industry trends. Comfortable designing and implementing training and educational initiatives, they are able to work independently on projects of varying scope and complexity. They possess strong written and verbal communication skills and have the ability to effectively train, coach, and mentor field technicians, helping to build a high-performing, consistent, and customer-focused team.

Key Responsibilities

• Design, develop, and maintain technical training materials, including presentations, job aids, guides, and other learning resources for field technicians.
• Develop and deliver training programs to support new products, technologies, equipment, and operational processes.
• Partner with subject matter experts and operational teams to identify learning needs and ensure training content is accurate, relevant, and aligned with business objectives.
• Analyze quality inspection results, audit findings, and performance trends to identify knowledge gaps and implement targeted learning solutions.
• Facilitate technical training sessions and provide ongoing coaching, mentoring, and performance support to field technicians.
• Evaluate and continuously improve training programs and learning materials based on business needs, learner feedback, and operational outcomes.
• Conduct quality inspections and field audits of installations completed by internal technicians and authorized agents to ensure compliance with company standards.
• Investigate and resolve customer escalations related to installation quality and field operations.
• Travel within Eastlink service areas to support training delivery, quality inspections, audits, and coaching activities.
• Collaborate with Training & Quality team members to promote consistent service delivery, operational excellence, and a high-performing field workforce.

Key Qualifications

• Post-Secondary education (Electronics background an asset) and/or equivalent experience
• Experience in adult education will be considered a strong asset
• Strong communication abilities
• Excellent presentation skills
• Proficiency in computer applications such as Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work independently, with maintaining a high level of accuracy to detail
• Ability to travel, must possess a valid driver’s license, company vehicle provided

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work With Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.