On-Site NOC Tech Specialist

Eastlink; Halifax; On-site; CAD 85,000 - 105,000; Full time

Job summary

Eastlink seeks a Technical Specialist – NOC to join our Halifax team. The role focuses on monitoring and coordinating the health of Telephony and Transport networks from our Young Street office, with a strong emphasis on leadership communication and rapid problem resolution.

You will perform network monitoring, change management, and frontline data customer support in a 7-24 shift environment, contributing to reliable service delivery for our diverse telecommunications solutions.

Qualifications

• Proven written and verbal communication skills.
• Two-year accredited Electronics certificate.
• Strong analytical troubleshooting skills.
• Strong organizational skills and ability to multi-task.
• Proficient in MS Word & Excel.
• Ability to work in a 7-24 shift environment.
• Willingness to work overtime when required.

Responsibilities

• Monitor and coordinate the health of Eastlink’s Telephony & Transport networks.
• Manage Network monitoring and Transport Network (DWDM, SONET).
• Support Telephony Network and CATV plant operations.
• Handle ticket-based communications and frontline data customer support.
• Coordinate Change Management and network maintenance.
• Assist Support group coordination (Tiered support and Field Operations).
• Oversee Simulcast broadcast duties, monitoring, scheduling and execution.
• Follow escalation procedures.

Skills

Professional Communications

Analytical troubleshooting

Organizational skills

Multi-tasking

Overtime willingness

Education

Two-year Electronics certificate

Tools

MS Word

Excel

Job description

Eastlink seeks a Technical Specialist – NOC to join our Halifax team. The role focuses on monitoring and coordinating the health of Telephony and Transport networks from our Young Street office, with a strong emphasis on leadership communication and rapid problem resolution.

You will perform network monitoring, change management, and frontline data customer support in a 7-24 shift environment, contributing to reliable service delivery for our diverse telecommunications solutions.