Technical Service Sales Account Manager

Hudson Technologies; Ontario; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Service Sales Account Manager to drive revenue growth in the HVACR sector. This role involves developing strategic relationships with key customers, understanding their needs, and positioning sustainable solutions. The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to thrive in a fast-paced environment. With a focus on sustainability, this position offers the opportunity to make a significant impact in the industry while working remotely and collaborating cross-functionally to ensure customer satisfaction.

Qualifications

• 5+ years of sales experience in a technical B2B environment.
• Strong commitment to integrity and quality with excellent interpersonal skills.

Responsibilities

• Develop and maintain strategic account plans for significant customers.
• Identify and drive opportunities to grow revenue with existing customers.

Skills

Sales Experience

Business Development

Communication Skills

Problem-Solving Skills

Time Management

Education

Bachelor's Degree in Sales or Marketing

Tools

MS Office

CRM Software

Job description

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Position Overview

The Account Manager is responsible for developing an assigned territory, market segment, or customer base with respect to Hudson’s sustainable HVACR product and service offerings. The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, employing value-based selling, and building long-term relationships that lead to new customer insights. Additionally, new untapped portions of the market will be developed for Hudson’s broad portfolio of HVAC products and service offerings with an emphasis on sustainability.

Responsibilities

Essential Duties and Responsibilities include, but are not limited to:

• Develop and maintain strategic account plans for all significant customers, building partnerships with key decision makers and earning preferred partner status across our product and service offerings.
• Understand Hudson’s service offerings, including refrigerant recovery, reclamation, and lifecycle management, and effectively communicate their technical benefits and ROI to customers across HVACR applications.
• Identify, map, and maintain frequent contact with key individuals influencing account penetration through face-to-face, telephone, and virtual meetings.
• Actively listen, probe, and identify unmet needs where Hudson can assist, developing credibility, loyalty, and commitment with customers.
• Work cross-functionally within Hudson to ensure customer satisfaction through efficient internal coordination and communication, taking intelligent risks when appropriate.
• Understand Hudson’s value proposition and competitive advantages, positioning Hudson for growth and using market knowledge to establish it as the go-to provider for sustainable HVACR needs.
• Keep management informed of progress and account status, utilizing forecast processes and leveraging management support when appropriate.
• Utilize sales tools such as CRM to plan and communicate progress effectively, maintaining a fluid territory forecast process.
• Participate in professional organizations for personal development, customer relationship building, and industry networking within the local market community.

Qualifications

• Proven success in meeting or exceeding growth targets.
• Strong commitment to integrity and quality, with excellent initiative and interpersonal skills.
• Effective team player with an entrepreneurial mindset and results-driven approach.
• Ability to navigate a fast-paced environment and manage multiple priorities with strong time management skills.
• Tenacious, resilient, with problem-solving skills and ability to overcome hurdles.
• Ability to manage time effectively when working remotely.
• Willing to travel up to 30% of the time.

Required Skills and Experience

• Bachelor's degree in sales, marketing, or a related business field.
• 5+ years of sales and/or business development experience, preferably in a technical B2B environment.
• Experience in the HVAC/R industry is a plus.
• Fluency in MS Office (Word, Teams, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Position is remote.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Chemical Manufacturing