Technical Service Engineer - Field Support & Solutions

Ultipro; Cambridge; On-site; CAD 72,000 - 85,000; Full time

Benefits offered by this job

Excellent company benefits

RRSP with company matching

Boot reimbursement

Safety glasses program

Growth opportunities

Job summary

Shred-Tech is seeking a Technical Service Engineer in Canada to address inquiries, provide parts and service support, and resolve warranty issues. The role requires taking ownership of issues and delivering timely outcomes, with potential after-hours support as needed.

Candidates should hold a Mechanical Engineering degree with 3–5 years of field experience, be proficient in diagnostics, travel as required, and familiar with Danfoss, Siemens, and Omron controls.

Qualifications

• Requires a College/University Degree in Mechanical Engineering.
• Minimum 3–5 years of field service experience.
• Ability to diagnose and troubleshoot technical issues across hardware and software.

Responsibilities

• Sell spare parts and service programs such as upgrades and retrofits.
• Project management and coordination on installations and critical orders.
• Diagnose and troubleshoot customer software/hardware issues to applicable programs.
• Configure operating systems via remote desktop for immediate support.
• Provide technical telephone support for customers and equipment.
• Address customer challenges and ensure satisfactory resolution.

Skills

Communication skills

Time management

IoT knowledge

Diagnostics & testing

MS Office

Technical aptitude

Reading drawings

Education

Mechanical Engineering degree

Tools

Danfoss

Siemens

Omron

Job description

Shred-Tech is seeking a Technical Service Engineer in Canada to address inquiries, provide parts and service support, and resolve warranty issues. The role requires taking ownership of issues and delivering timely outcomes, with potential after-hours support as needed.

Candidates should hold a Mechanical Engineering degree with 3–5 years of field experience, be proficient in diagnostics, travel as required, and familiar with Danfoss, Siemens, and Omron controls.