Building Controls Tech Support Specialist

Canada Controls; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Long-term disability

Life insurance

Tuition reimbursement

Assistance programs

Profit sharing

Vacation & public holidays

Job summary

Canada Controls, a leading smart building controls distributor, seeks a Tech Support Specialist for the Greater Toronto Area. You will provide technical support by phone, email, and tickets, troubleshoot Niagara Framework issues, and assist customers with programming and configuration tools.

This full-time role combines bench/lab work with remote and on-site support, requiring a 40-hour week and occasional travel within the region. The team emphasizes customer-focused problem solving.

Qualifications

• Bachelor's degree or equivalent in IT/Systems/Engineering or related field.
• General networking fundamentals including TCP/IP, subnetting.
• Proficiency on Windows platforms.
• Strong verbal and written communication abilities.
• Ability to quickly learn new software/products.

Responsibilities

• Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
• Troubleshoot Niagara Framework issues and platform problems.
• Support customers on building controller programming and configuration tools.
• Diagnose field wiring and RS-485/RS-232 problems.
• Troubleshoot IP networking, BACnet/IP behavior, and remote access.
• Bench-test, stage, configure, and commission controllers before shipment.
• Document root cause and resolution of issues; escalate defects to manufacturers.
• Assist sales with technical product questions and part selection.
• Occasional on-site troubleshooting travel within the region.

Skills

General networking fundamentals

Windows proficiency

Clear communication

Learning quickly

Valid driver's license

Education

Bachelor's degree or equivalent in IT/Engineering

Tools

Zendesk

Freshdesk

ServiceNow

Job description

Canada Controls, a leading smart building controls distributor, seeks a Tech Support Specialist for the Greater Toronto Area. You will provide technical support by phone, email, and tickets, troubleshoot Niagara Framework issues, and assist customers with programming and configuration tools.

This full-time role combines bench/lab work with remote and on-site support, requiring a 40-hour week and occasional travel within the region. The team emphasizes customer-focused problem solving.