Field Service Technician

Benshaw Canada Controls Inc.; Listowel; Hybrid; CAD 48,188 - 60,228; Full time

Benefits offered by this job

Competitive pay and compensation package

On-call pay

Company cell phone

Professional development opportunities

Excellent health and dental care benefits

RRSP matching program

Employee and Family Assistance Program

Job summary

Benshaw Canada Controls Inc. is seeking a Bilingual Field Service Technician to provide exceptional on-site service for motor control products. This role involves significant travel and requires fluency in both French and English.

You will troubleshoot electrical systems, perform diagnostics, and work with cutting-edge technology in the energy sector. Competitive pay and a comprehensive benefits package are offered, including on-call pay and professional development opportunities.

Qualifications

• Minimum of 3 years' experience in the electrical field.
• Ability to read and interpret schematics and technical drawings.
• Valid driver's license and passport.

Responsibilities

• Travel up to 75% for international trips.
• Perform diagnostic testing and repair of industrial equipment.
• Programming of starters and drives.
• Deliver technical support to customers both on-site and via phone.

Skills

Fluency in French

Troubleshooting skills

Excellent communication

Electrical/electronic equipment knowledge

Education

Electrician program completion

Electrical/Electronic Technician or Technologist Certificate

Job description

Join a team where your skills keep things moving.

Bilingual (French and English) Field Service Technician

This role works directly with customers, tackling technical challenges and delivering exceptional on‑site service of Benshaw motor control products. The position is part of a global team with a primary focus in Canada and South America.

What’s in it for you?

• Competitive pay and compensation package
• On‑call pay
• Company cell phone
• Opportunity to work with cutting‑edge technology in the energy sector
• Professional development and career growth opportunities
• Excellent extended health and dental care benefits
• Access to an Employee and Family Assistance Program (EFAP)
• Coverage for short‑term disability and long‑term disability
• RRSP matching program
• Collaborative and innovative work environment
• Employee appreciation events
• Supportive leadership team
• Be part of a team where you feel valued

Pay

CA$34.98 - CA$43.72 per hour

What you will do

• Travel up to 75% of the time (including international trips)
• Perform diagnostic testing, fault isolation and repair of industrial equipment both in‑house and at customer sites
• Programming of starters and drives
• Troubleshoot and service electrical motor control systems, including Variable Frequency Drives (VFDs) and Solid State Starters, across voltage ranges from 120V to 13.8kV
• Execute board‑level diagnostics and repairs using schematics, wiring diagrams and technical documentation
• Accurately document service activities, including failure analysis, corrective actions and customer data entry within ERP system
• Deliver technical support to customers via phone and on‑site, including system troubleshooting and operational guidance
• Evaluate and validate warranty claims in collaboration with the Service Supervisor based on failure analysis and service history
• Identify and recommend improvements to technical documentation, service procedures and troubleshooting methodologies
• Ensure compliance with company standards, safety protocols and quality requirements while maintaining an organized workspace
• Adhere to all applicable health and safety regulations, including lockout/tagout (LOTO), arc flash and PPE requirements, while working on energized and de‑energized motor control systems in field environments
• Participate in on‑call rotations, responding to field service requests and critical equipment issues as required
• Collaborate with cross‑functional teams to support service operations and continuous improvement initiatives
• Ability to lift up to 70 lbs

What you bring to the position

• Fluency in French (written and oral) is a must
• Valid driver's license and passport (must be able to travel outside of Canada)
• Completion of an Electrician program, and Electrical/Electronic Technician or Technologist Certificate, or equivalent
• Minimum of 3 years’ experience in the electrical field
• Thorough troubleshooting skills specifically related to electrical/electronic equipment
• Excellent ability to communicate with customers by understanding technical knowledge and abilities
• Read and interpret schematics and technical drawings
• Experience with motor controls, down to board level, is considered an asset

About Us

Benshaw Canada Controls Inc. is a global leader in energy solutions, delivering advanced technologies across motor control, power distribution, industrial automation and renewable energy systems. We are dedicated to helping industries operate more efficiently, reliably and sustainably by combining engineering expertise with innovative thinking. From modernizing infrastructure to supporting the transition to cleaner energy, Benshaw Canada partners with customers to solve complex challenges and drive long‑term value. As we continue to expand our capabilities, we remain committed to pushing boundaries and shaping the future of energy and industrial performance.