Field Service Technician - CNC Machines

Next Level Group; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A top solutions provider is seeking a Field Engineer for on-site installation and maintenance of CNC Machine Tools in Toronto, Ontario. The ideal candidate should possess strong technical skills in repairs and customer support, alongside excellent communication abilities. Responsibilities include diagnosing machine defects, performing repairs, and ensuring optimal equipment performance. Candidates must be organized, customer-oriented, and ready to travel as required. This role offers a chance to work in a dynamic environment with a focus on safety and quality.

Qualifications

• Experience in technical field support, particularly with machine tools or automation.
• Ability to perform mechanical and electrical repairs on CNC machines.
• Knowledge in CNC programming is a preferred asset.

Responsibilities

• Provide on-site installation and maintenance of CNC machines.
• Diagnose and troubleshoot defects in CNC Machine Tools.
• Act as a liaison with customers to provide support and documentation.
• Maintain all company-provided equipment and adhere to safety policies.

Skills

Technical field support

Customer orientation

Communication skills

Mechanical and electrical repair

CNC programming knowledge

Job description

Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.

Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.

Diagnose and troubleshoot defects in CNC Machine Tools.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Investigate customer complaints and perform analysis to determine the cause of the problem.

Act as a liaison with the customer and providing customer support so that products are used at an optimal level.

Determine which replacement parts will be needed for service calls and ensure that they are available.

Provide detailed and accurate service reports and documentation.

Maintain all company-provided equipment, including tools and company service vehicle.

Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

Must be available to travel as customer demands require and do so within company provided directions and guidelines.

Adhere to workplace safety policies, regulations and requirements

Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

Experience in technical field support - machine tools, automation, or electromechanical controls.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Install, commission, and align CNC Machine Tools.

CNC programming knowledge is a preferred asset.

Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.

Good communication skills, have a valid driver’s license and be able to travel within Eastern Canada but predominantly in Southern Ontario.

Next Level Group uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.