Technical Inside Sales Representative

GTA Concepts; Niagara Falls; On-site; CAD 63,000 - 77,000; Full time

Job summary

GTA Concepts, based in Beamsville, Ontario, is seeking a Technical Inside Sales Representative to support existing customers, enter orders and assist with occasional AutoCAD work within the HVAC/mechanical industry. The role requires a diploma in mechanical technology and approximately three to four years of relevant experience.

You will coordinate with an in-house technical team, maintain accurate order documentation and help move enquiries toward timely resolutions, with daily on-site work in

Qualifications

• Three to four years of experience in engineering, mechanical or industrial settings.
• Diploma in Mechanical Engineering Technology or comparable program.
• AutoCAD skills and ability to read/interpret technical drawings.
• Comfort with Excel and learning business systems (CRM/ERP).

Responsibilities

• Respond to customer enquiries by phone and email, clarify requirements and coordinate with the technical team.
• Enter customer orders accurately and ensure information is complete.
• Follow up on outstanding enquiries and orders to reduce backlog.
• Keep customers and colleagues informed of progress and next steps.
• Assist with technical product information and quotation follow-up as needed.
• Use AutoCAD to assist with drawings and revisions under technical review.
• Maintain organized customer and order records and support inside sales tasks.

Skills

Customer communication

Attention to detail

Order entry

Technical reading

Education

Diploma in Mechanical Engineering Technology

Tools

AutoCAD

CRM/ERP systems

Excel

Job description

Technical Inside Sales Representative

Beamsville, Ontario | Full-time, in office | $70,000 base salary

Have a mechanical technology background and enjoy working with customers? This role combines inside sales, order support and occasional AutoCAD work within the mechanical HVAC industry.

You will help existing customers get the information and support they need, enter orders and keep outstanding enquiries moving. Working alongside an in-house technical team, you will also assist with drawing updates and other technical tasks as needed. The role suits someone with approximately three to four years of relevant experience who enjoys variety and takes pride in getting the details right.

What you will do:

• Respond to customer enquiries by phone and email, clarify requirements and coordinate answers with the technical team.
• Enter customer orders accurately and check that the necessary information is complete.
• Follow up on outstanding enquiries and orders to help reduce the backlog.
• Keep customers and colleagues informed of progress, missing information and next steps.
• Assist with technical product information and quotation follow-up as required.
• Use AutoCAD from time to time to assist with drawings and revisions, with technical review as needed.
• Maintain organized customer and order records, and help with other inside sales and technical support tasks.

What you bring:

• A diploma in Mechanical Engineering Technology or a comparable technical program.
• Approximately three to four years of experience in an engineering, mechanical or industrial setting (ideally)
• Practical AutoCAD skills and the ability to read and work with technical drawings.
• Clear communication and confidence speaking with customers and asking questions.
• An accurate, organized approach to order entry, follow-up and changing priorities.
• Comfort learning business systems and using Excel. Experience with CRM, order-entry or ERP systems is an asset.
• Interest in a varied role that combines customer support and technical work.
• The ability to work in the Beamsville office each day. Commercial HVAC or related mechanical equipment exposure is an asset.

Why this opportunity:

This is an opportunity to put your technical education to work in a role with regular customer contact and support from an in-house engineering team. You will contribute directly to the daily operation, build product knowledge and gain experience across inside sales, order coordination and occasional drafting. The base salary is $70,000, with the potential for commission later as the role expands into developing new sales.

Location requirement

This position is based in the Beamsville office each day. Candidates should live locally or have a reliable, practical daily commute.

This is an active open opportunity, we do not use AI to review resumes.