Technical Specialist - Inside Sales

Laurentide Controls Ltd.; Kirkland; Hybrid; CAD 55,000 - 90,000; Full time

Job summary

Laurentide Controls Ltd. in Montreal is seeking an Inside Sales professional to drive revenue by translating customer needs into tailored technical solutions.

You will work with product, engineering, and operations to map requirements to feasible offerings. In this hybrid role, you will build relationships with technical decision-makers, prepare proposals and quotes, and support customers through implementation, ensuring a smooth transition from sales to delivery.

Qualifications

• BAC in Engineering or DEC in Engineering Technology.
• Excellent French communication, written and verbal.
• English will be an asset.
• Experience in customer service or sales environment is an asset.
• Adept at learning new technologies.
• Ability to work in an entrepreneurial, fast-paced, changing environment.

Responsibilities

• Understand customer needs, communicate product capabilities, and propose tailored solutions.
• Provide technical expertise and support through the sales process.
• Maintain a well-organized sales pipeline using CRM.
• Collaborate with sales to create proposals, docs, and quotations.
• Support implementation and ensure a smooth transition from sales to deployment.

Skills

French language

English language

Customer service

Teamwork & autonomy

Adaptability

Entrepreneurial mindset

Education

BAC in Engineering

DEC in Engineering Technology

Tools

CRM software

Job description

Come join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our customers reach their full potential.

As a member of the inside sales team, you deliver sales techniques and tools designed to assist the sales team in prospecting new business and developing customers. You play a crucial role in driving sales by providing technical expertise and support to our clients throughout the sales process. Your primary responsibility will be to understand customer needs, communicate product capabilities, and offer tailored solutions that meet their requirements. This positions is responsible for driving revenue growth and achieving sales targets while providing exceptional customer service.

WHAT YOU BRING TO THE TABLE

Technical Expertise

• Develop customized solutions by mapping customer requirements to product capabilities, working closely with internal teams such as product development, engineering, and operations to ensure feasibility and alignment.
• Develop and maintain an in-depth understanding of the company's technical products or services.
• Address technical inquiries, challenges, or concerns raised by customers, providing comprehensive and accurate information to facilitate decision-making.
• Propose, design, and present technical solutions that address the business and technical requirements of customers.

Relationship Building

• Establish and cultivate strong relationships with key stakeholders, including technical decision-makers, engineering teams, and project managers, to build trust and credibility, and drive customer satisfaction.
• Collaborate with the sales team to create compelling sales proposals, technical documentation, and quotations that accurately represent the solution, pricing, and implementation timeline.
• Provide technical support and assistance during the implementation phase, ensuring a smooth transition from the sales phase to successful deployment.

Sales Support and Strategy

• Collaborate closely with the sales team to understand customer requirements, develop technical sales strategies, and provide pre-sales support throughout the sales cycle.
• Gather and analyze customer needs, pain points, and technical challenges to propose effective solutions that address their unique business needs.
• Deliver persuasive and informative presentations to clients, clearly articulating the technical aspects of our products and solutions, including their benefits, implementation process, and integration requirements.
• Support business development and sales by collaborating with customers to determine their technical and business requirements.
• Maintain a well-organized sales pipeline, documenting leads, opportunities, and follow-up activities using Customer Relationship Management (CRM) software.

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• BAC in Engineering or DEC in Engineering Technology.
• Communication skills, written and verbal, in French.
• Written and verbal communication skills in English would be considered an asset.
• Experience in customer service role or sales environment an asset.
• Adept at learning and adapting to new technologies.
• Ability to work in an entrepreneurial spirited, fast-paced and changing environment.
• Ability to cultivate lasting business relationships.
• Ability to work harmoniously in a team as well as autonomously.
• High energy level and willingness to take on new challenges.
• Passion and integrity with the drive to excel and make a strong impact on the business.

ABOUT US

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.

#LI-Hybrid

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.