Inside Sales Associate

Options Consulting Solutions; Ottawa; On-site; CAD 60,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Job summary

Options Consulting Solutions seeks an Inside Sales Associate in Ottawa to handle customer orders, verify details, and provide pricing and delivery information. You will promote complementary products, maintain product knowledge, and build strong relationships with customers.

The role requires a college diploma, about one year of experience, and a willingness to learn. A constructive, customer-focused approach is essential for success in this position.

Qualifications

• College diploma in a relevant field and 1 year work experience.
• Experience in plumbing, HVAC, distribution, wholesale, construction, retail, electrical.
• Strong communication and interpersonal skills for customer relationships.
• Able to interpret plans, estimates, and technical product information.
• Calm under pressure with tact and diplomacy.
• Willingness to continuously learn company products.
• Preference for candidates with project coordination in construction.

Responsibilities

• Enter order information accurately for picking and delivery; contact customers for missing details.
• Handle pricing, availability, and delivery requests; route as needed.
• Provide noncomplex technical information; research needs and escalate complex requests.
• Address minor customer complaints or escalate for resolution.
• Use selling techniques to increase sales with substitutes and promos.
• Contact customers about products and pricing; report activity to manager.
• Maintain up-to-date knowledge of the company’s product offering.
• Follow up on reserve orders and quotes as directed by the manager.

Skills

Analytical thinking

Problem solving

Attention to detail

Strong communication

Education

College diploma in a relevant field

Job description

Are you skilled at turning complex product knowledge into clear, confident recommendations?

Do you take pride in accuracy and detail, knowing your work directly impacts customer satisfaction?

The Company

Our client is a leading supplier/distributor, catering to both wholesale and retail customers. Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the industry.

Company Perks and Rewards

• Competitive Salary ($60K-$66K base)
• Profit sharing (typically $2,000.00 – $3500.00 per year)

The Job!

As the Inside Sales Associate, you will receive customer sales orders via various authorized means available to customers by the organization. Your key responsibilities will include the following:

• Ensure the accurate entry into the system of all information required for order picking and delivery, in accordance with established procedure. Contact customers directly to request supplemental information as needed.
• Receive customer requests for information, including but not limited to pricing, availability and delivery. Respond to customer or forward the request, in accordance with established procedures.
• Receive requests for non-complex technical information from customers. Determine the needs of the customer, conduct research as necessary and provide information to the customer in a timely manner. Escalate complex requests in accordance with established procedures.
• Address minor customer complaints or escalates issues for next level resolution in accordance with established procedures.
• Responsible to actively use selling techniques to increase sales through use and promotion of complementary and/or substitution products and specially priced items.
• Contact customers regarding products and pricing as required/requested. Report on customer activity to the department manager.
• Maintain up to date knowledge of the Company’s product offering.
• Follow-up with customers regarding reserve orders and quotes as directed by the department manager.

What you bring to the job

You are someone who is an analytical thinker with sound problem-solving skills and attention to detail. You also come with:

• College diploma in a relevant field and 1 year work experience.
• Ideal industries, Plumbing, HVAC, distribution, wholesale, construction, retail, electrical.
• Strong communication and interpersonal skills with the ability to build positive customer relationships.
• Proficient in interpreting plans, estimates, and technical product information.
• Demonstrated tact, diplomacy, and ability to work effectively under pressure.
• Adaptable, motivated, and diligent, with a commitment to continuous learning of company products.
• Candidates with project coordination experience in construction will be given preference

Expected Compensation: CAD $60,000.00 - $66,000.00 per annum.

Existing Position Vacancy: Yes

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.